Utility Account Representative (Pre-construction)

TECHEAD; Salt Lake City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

A reputable utility service provider in Salt Lake City is seeking a motivated Utility Account Representative to manage new gas main line projects. This full-time position involves collaborating with builders and developers, ensuring efficient project management, and providing exceptional customer service. Ideal candidates will have experience in the utility industry and strong communication skills. This role offers a flexible work schedule and competitive benefits.

Qualifications

• Minimum of 3 years of hands-on experience in the utility industry.
• Experience working with builders and developers for utility contracts.
• Demonstrated team collaboration skills for utility installations.

Responsibilities

• Process new main extensions and service lines, managing documentation.
• Collaborate with builders and developers for new gas utility projects.
• Administer customer contracts ensuring compliance and invoicing.

Skills

Communication skills

Problem-solving

Mathematical skills

Basic computer skills

Education

High School Diploma or equivalent

Technical degree or relevant experience

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Utility Account Representative (Pre-construction) – Salt Lake City. 12+ month contract. Full-time with flexible shift options (e.g., 8-hour, 9-hour, or 10-hour shifts).

We are seeking a highly motivated and detail-oriented Pre-Construction Gas Account Representative to join our growing team. You will be the central point of contact for new gas main line extensions, working closely with builders, developers, and internal teams to ensure projects are managed efficiently from start to finish. The ideal candidate is a proactive problem-solver with strong communication skills and the ability to thrive in a collaborative, multi-disciplinary environment. You will contribute to contract administration, project coordination, and maintaining a high level of customer confidence.

What You Will Do

• Serve as the primary support for processing new main extensions and service lines, managing all required office duties and documentation.
• Collaborate directly with builders and developers to contract new gas utility projects and manage the entire process for new utility setups.
• Administer customer contracts, ensuring compliance, proper invoicing, payment, and timely processing of contribution refunds or defaults.
• Review and process developer plats, sketches, and Right-of-Way documentation to ensure accuracy and completeness.
• Oversee the submission and application of construction permits for a variety of projects, maintaining meticulous and retrievable records.
• Serve as a key point of contact for customer inquiries via phone, email, or in-person, providing resourceful and attentive support for issues related to new service lines and main extensions.
• Update and maintain critical department files and assist with the scheduling and coordination of special meetings, training, and compliance reviews.
• Compile reports and conduct reconciliation of vendor and customer accounts.

Required Skills & Qualifications

• Minimum of 3 years of hands-on experience, preferably in the utility industry.
• Must have prior experience working directly with builders and/or developers to contract new utility main line extensions.
• Demonstrated experience assisting with or managing the collaboration of teams for new utility installations.
• High School Diploma or equivalent. A combination of education and related experience may be considered (e.g., a college/technical degree with 2 years of experience, or 4 years of relevant clerical experience).
• Proficiency with basic computer skills and applications, including Microsoft Word and Excel.
• Strong mathematical skills (addition, subtraction, multiplication, division).
• Excellent verbal and written communication skills, with the ability to present information clearly and professionally.
• Must possess a valid driver's license and maintain an acceptable driving record.

Preferred Qualifications

• Prior experience in the utility industry is highly desirable.
• Knowledge of gas line locations, mapping, and permitting processes.
• Familiarity with Right-of-Way procedures (e.g., obtaining permits from the BLM, State Highway, Forest Service).
• Knowledge of Utah or Wyoming Tariff and rate structures.
• This role requires handling of Private Personal Information (PPI), Company Sensitive Information, and Credit Sensitive Information.
• Role may involve usage of a company vehicle; subject to Department of Transportation (DOT) requirements, which may include random drug and/or alcohol testing.
• Work is primarily in an office environment with prolonged computer use; occasionally outdoors in various weather conditions with some bending and lifting up to 50 lbs.
• Overtime may be required to ensure project completion.
• Adherence to all company policies and attendance of a defensive driving course may be required.

TECHEAD is an equal employment opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. This policy applies to all terms and conditions of employment as provided by applicable laws.

For more information about TECHEAD, please visit www.techead.com.