Utilities Program Manager

Jobtailor

Harvard (MA)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced utility operations professional to oversee Devens water and wastewater systems, manage contracts, and ensure regulatory compliance. The role focuses on capital improvements, design reviews, and coordination with regulators and internal teams.

Ideal candidates bring MA licensure or PE intent, strong budgeting and data analysis capabilities, and a proven track record in municipal utility management, with a commitment to reliability and sustainability.

Qualifications

Bachelor's degree in civil/environmental engineering or related field.
Massachusetts water/wastewater operator license preferred.
Advanced operator certification valued.
Professional Engineer (PE) license preferred or ability to obtain.
Experience with MassDEP, EPA regulatory requirements and reporting.
Experience overseeing contractors, consultants, or utility service providers.
Strong analytical and financial skills including budgeting and billing analysis.
Ability to manage schedules, budgets, deliverables, and priorities.
Proficiency with data management and reporting software.
Experience with municipal water/wastewater facilities preferred.
Familiarity with Massachusetts environmental regulations preferred.

Responsibilities

Oversee Devens water and wastewater systems through operations and maintenance contractor management
Monitor contractor performance and contract compliance
Manage permits, inspections, regulatory reporting, and environmental compliance programs
Develop expertise in Devens utility infrastructure, operating requirements, and regulatory calendar
Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and delivery
Oversee Cross Connection Control and Industrial Pretreatment Programs
Monitor system performance, infrastructure conditions, and operational data for continuous improvement
Review engineering studies, vendor recommendations, construction plans, and system capacity
Prepare and manage RFPs, scopes of work, technical specifications, and contractor deliverables
Analyze operational, financial, customer billing, and utility performance data
Establish processes for permits, inspections, projects, budgets, contractor performance, and regulatory deadlines
Partner with contractors, consulting engineers, regulators, customers, and internal teams
Evaluate infrastructure priorities and recommend improvements for reliability, capital planning, and sustainability

Skills

Water/Wastewater Ops

Regulatory Compliance

Project Management

Contractor Management

Budgeting

Data Analysis

Permit Management

Infrastructure Management

Environmental Compliance

Education

Bachelors in Engineering

Tools

Bentley GIS

Hydro Modeling

Spreadsheets

Databases

Project Tracking

Job description

Oversee Devens water and wastewater systems through operations and maintenance contractor management
Monitor contractor performance and contract compliance
Manage permits, inspections, regulatory reporting, and environmental compliance programs
Develop expertise in Devens utility infrastructure, operating requirements, and regulatory calendar
Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and delivery
Oversee Cross Connection Control and Industrial Pretreatment Programs
Monitor system performance, infrastructure conditions, and operational data for continuous improvement
Review engineering studies, vendor recommendations, construction plans, and system capacity
Prepare and manage RFPs, scopes of work, technical specifications, and contractor deliverables
Analyze operational, financial, customer billing, and utility performance data
Establish processes for permits, inspections, projects, budgets, contractor performance, and regulatory deadlines
Partner with contractors, consulting engineers, regulators, customers, and internal Engineering, Real Estate, and Finance teams
Evaluate infrastructure priorities and recommend improvements for reliability, capital planning, and sustainability

Requirements

5+ years of directly related experience in water and/or wastewater operations, utility engineering, environmental compliance, infrastructure management, or utility construction
Experience supporting complex water and wastewater systems
Bachelor’s degree in civil engineering, environmental engineering, environmental science, public health, business administration, or a related field preferred; equivalent combinations of education and relevant experience will be considered
Massachusetts water and/or wastewater operator license, Grade 2 or higher preferred
Advanced operator certification valued
Massachusetts Professional Engineer (PE) license or ability to obtain preferred
Strong understanding of water and wastewater operations, treatment and distribution systems, infrastructure maintenance, construction practices, and system troubleshooting
Experience with MassDEP, EPA, and other regulatory requirements, environmental permits, regulatory reporting, compliance documentation, Annual Statistical Reports, Consumer Confidence Reports, and related submissions
Experience overseeing contractors, consultants, technical projects, or utility service providers
Ability to manage schedules, budgets, deliverables, and multiple priorities
Ability to interpret technical reports, construction plans, engineering recommendations, operational data, regulatory requirements, and system performance information
Strong analytical and financial skills, including utility budgets, billing review, flow monitoring, product accounting, capital planning, and operational performance analysis
Project management, communication, presentation, and customer service skills
Strong judgment, attention to detail, organization, and follow-through
Ability to work independently and proactively address operational, compliance, or infrastructure concerns
Proficiency with business productivity, data management, project tracking, reporting, and technical software, including spreadsheet and database applications
Experience operating, managing, or supporting municipal water and wastewater facilities preferred
Familiarity with Massachusetts environmental regulations preferred
Experience with utility mapping, modeling, and data management platforms, including Bentley GIS, Hydro water-utility modeling, or similar systems preferred

Core Competencies

Demonstrates expertise in water and wastewater operations, regulatory compliance, and infrastructure management, with a strong focus on project management, contractor oversight, and analytical skills for continuous improvement.

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