Utilities Maintenance Worker Trainee - Customer Service

City of Sugar Land, TX; Sugar Land (TX); On-site; USD 57,881,000 - 66,563,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

TMRS pension with city match

457(b) options

Paid holidays

Vacation

Parental leave

Wellness programs

EAP

Career development

Job summary

The City of Sugar Land is seeking a Utilities Maintenance Worker Trainee in the Customer Service division of the Utilities Department. This role supports the water distribution and wastewater systems and develops skills through hands-on training while providing excellent customer service.

Starting pay is competitive for Texas and you will be an essential employee before, during, and after emergencies. Benefit packages include insurance, pension with city match, and professional development

Qualifications

• High school diploma or GED required.
• Valid Texas Driver License.
• NIMS ICS-100.b, ICS-200, ICS-700.a within three months after hire date.

Responsibilities

• Assist customer service utility techs in maintenance, diagnostics and repair of water distribution and wastewater systems.
• Assist with response to service requests as assigned.
• Develop basic knowledge of water distribution and wastewater systems.

Skills

Customer service

Heavy customer contact

Problem solving

Teamwork

Communication

Education

High school diploma or GED

Job description

The City of Sugar Land is seeking to fill the role of a Utilities Maintenance Worker Trainee in the division of Customer Service of the Utilities Department.

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we’re building a high-performing, innovative community where employees are empowered to make an impact. You’ll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact.

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

The Utilities Maintenance Worker Trainee a starting salary of $20.20 - $23.23 per hour.

What You’ll Do as a Utilities Maintenance Worker Trainee

• Assist customer service utility techs in all activities involved in the maintenance, diagnostics and repair of the water distribution and wastewater collection systems.
• Assist with response to service requests as they are assigned.
• Begin developing a basic knowledge of the water distribution and wastewater collection system.
• Observe and train how to conduct routine repairs to water mains and sanitary lines.
• Develop customer service skills including customer interaction and problem solving. (Heavy customer contact.)
• Observe and train how to complete main line valve, fire hydrant, and manhole preventive maintenance.
• Assist Treasury Dept. with requests for service.
• Required to work as an essential employee before, during and after an emergency or disaster.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Other duties as assigned by the Director or their designee.

What You Bring

Education

• High school diploma or GED equivalent

Relatable Work Experience

• No previous water or wastewater related experience required.

Training (License and/or Certification)

• Valid Texas Driver License
• National Incident Management System (NIMS) ICS-100.b, ICS-200, ICS-700.a within three months after hire date.

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.