Utilities CX Technical Consultant, Senior Associate

PwC; California (MO); On-site; USD 84,000 - 202,000; Full time

Job summary

PwC is seeking a Senior Associate for the Utilities CX Technical Consultant role to enhance digital experiences in the utilities sector. This full-time position involves collaborating with clients, managing projects, and providing technical leadership, with a strong emphasis on professional development and adherence to PwC's values.

Qualifications

• At least 4 years of relevant experience.
• Certifications or technical experience with applications like SEW SCM / SmartCX, Oracle CC&B, SAP IS-U, CRM.
• Experience with industry trends such as meter-to-cash, customer engagement, renewables, ESG.

Responsibilities

• Collaborating with clients and internal teams to translate requirements into technical solutions.
• Managing technical resources and vendors during project execution.
• Conducting technical workshops and creating technical documentation.
• Participating in client discussions, presenting solutions, and managing project lifecycle phases.
• Providing technical leadership and mentorship to less experienced staff.

Skills

Technical leadership

Collaboration

Usability testing

Project management

Education

Bachelor’s degree in Computer and Information Science

Master’s Degree

Tools

SEW SCM / SmartCX

Oracle CC&B

SAP IS-U

CRM

Job description

Utilities CX Technical Consultant, Senior Associate

Join to apply for the Utilities CX Technical Consultant, Senior Associate role at PwC.

This position offers an opportunity to work within Functional and Industry Technologies, focusing on improving digital experiences for customers, employees, and suppliers through app development, usability testing, and technological transformation in the utilities sector.

Responsibilities include:

• Collaborating with clients and internal teams to translate requirements into technical solutions.
• Managing technical resources and vendors during project execution.
• Conducting technical workshops and creating technical documentation.
• Participating in client discussions, presenting solutions, and managing project lifecycle phases.
• Providing technical leadership and mentorship to less experienced staff.

Minimum qualifications:

• Bachelor’s degree in Computer and Information Science, Computer Engineering, or related fields.
• At least 4 years of relevant experience.
• Certifications or technical experience with applications like SEW SCM / SmartCX, Oracle CC&B, SAP IS-U, CRM, etc.

Preferred qualifications:

• Master’s Degree.
• Experience with industry trends such as meter-to-cash, customer engagement, renewables, ESG.

Additional details:

Travel up to 60%, full-time role, with a salary range of $84,000 - $202,000 plus bonuses. The role emphasizes a commitment to PwC’s values and leadership development framework.