Utilities CX Functional Analyst, Senior Associate

PricewaterhouseCoopers Advisory Services LLC; Cincinnati (OH); On-site; USD 84,000 - 202,000; Full time

Job summary

A leading consulting firm is seeking a Senior Associate for their Business Application Consulting team in Cincinnati, Ohio. This role involves analyzing complex problems, enhancing customer engagement through advanced technology solutions, and mentoring others. The successful candidate will demonstrate strong critical thinking and client engagement skills while navigating ambiguity to deliver impactful results.

Benefits

Comprehensive benefits package

401k

Holiday pay

Vacation and sick leave

Qualifications

• 3 years of experience in business application consulting.
• Bachelor’s degree required.
• Preferred studies: Computer and Information Science, Computer Engineering, or Management Information Systems.

Responsibilities

• Enhance customer engagement through technology solutions.
• Analyze complex problems and mentor others.
• Facilitate testing and monitor customer experience metrics.

Skills

Critical thinking

Data interpretation

Problem-solving

Client engagement

Education

Bachelor's Degree

Tools

Kanban

Scrum

SAFe

Job description

Description

Summary: At PwC, our people in business application consulting specialize in providing consulting services for a variety of business applications, helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will offer consulting services across various business applications. You will leverage a broad understanding of different software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support.

Focusing on relationships, you will build meaningful client connections and learn how to manage and inspire others. Navigating increasingly complex situations, you will grow your personal brand, deepen your technical expertise, and become aware of your strengths. You are expected to anticipate the needs of your teams and clients and deliver quality work. Embracing ambiguity, you are comfortable when the path isn’t clear, ask questions, and view these moments as growth opportunities.

Examples of skills, knowledge, and experiences needed to lead and deliver value at this level include but are not limited to:

• Respond effectively to diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies, and techniques to generate ideas and solve problems.
• Apply critical thinking to analyze complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the evolving business context.
• Use reflection to develop self-awareness, enhance strengths, and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold professional and technical standards, including PwC tax and audit guidance, the firm’s code of conduct, and independence requirements.

The Opportunity

As part of the Business Application Consulting team, you will focus on enhancing customer engagement and refining front-office and back-office processes through technology solutions. As a Senior Associate, you will analyze complex problems, mentor others, and maintain high standards while building meaningful client relationships and navigating ambiguity. Your work will include defining customer journey maps, facilitating testing, and monitoring customer experience metrics to deliver innovative and impactful solutions.

Responsibilities

• Enhance customer engagement through advanced technology solutions.
• Streamline front-office and back-office processes.
• Facilitate testing and monitor customer experience metrics.
• Build enduring client connections.
• Navigate ambiguity to deliver impactful results.

What You Must Have

• Bachelor's Degree.
• 3 years of experience.

What Sets You Apart

• Integration certifications within SEW SCM / SmartCX, SEW SMW.
• Preferred fields of study: Computer and Information Science, Computer Engineering, or Management Information Systems.
• Experience in journey mapping and persona creation.
• Knowledge of methodologies like Kanban, Scrum, and SAFe.
• Experience facilitating testing and validation of customer experience solutions.
• Ability to monitor and measure customer experience metrics.
• Staying updated on trends in utilities and customer experience technology.
• Experience working with internal and client stakeholders.
• Participation in client discussions and meetings.
• Ability to create an atmosphere of trust and seek diverse views.

Travel Requirements: Up to 60%

Job Posting End Date

Applications will be accepted until the position is filled or the posting is removed. Visit our website for application deadlines. The salary range for this position is $84,000 - $202,000, plus potential discretionary bonuses. Actual compensation will depend on skills, experience, qualifications, location, and applicable laws. PwC offers a comprehensive benefits package, including medical, dental, vision, 401k, holiday pay, vacation, and sick leave. For more details, visit our benefits page.