USTA seeks Racetrack Support Specialist

U.S. Trotting News; Columbus (OH); Hybrid; USD 52,000 - 75,000; Full time

Job summary

A national racing association located in Columbus, OH is looking for a Racetrack Support Specialist to provide technical support to members, racetracks, and officials. This role involves training on USTA systems, processing license applications, and managing data in USTA systems. The ideal candidate should have strong leadership and customer support skills, proficiency in Microsoft Office, and familiarity with USTA regulations. This is a hybrid position requiring Ohio residency and in-office attendance.

Qualifications

• Proficiency in Microsoft Office and USTA software applications.
• Familiarity with USTA rules and regulations.
• Strong leadership, training, and customer support skills are required.
• Ability to interpret and apply regulatory requirements.

Responsibilities

• Provide technical and educational support to USTA members and racetracks.
• Train and support member tracks and track officials on USTA systems.
• Review and process license applications.
• Maintain legal and track membership files, create/update user manuals, participate in product development, system testing, and training initiatives.
• Serve as a liaison with the USTA systems development team and log/support inquiries and resolutions.

Skills

Leadership

Customer support

Training

Microsoft Office

Customer support

Tools

USTA software applications

Fines and Suspensions (FAS)

eProgram Stand

Job description

Columbus, OH — The U.S. Trotting Association is seeking a Racetrack Support Specialist, a key support role that offers the right candidate an opportunity to make a meaningful impact on harness racing while working in a collaborative, professional environment.

The Racetrack Support Specialist will provide technical and educational support to USTA members, racetracks and officials for a variety of USTA systems, including eTrack, Fines and Suspensions (FAS), eProgram Stand, and other online services with the organization. Serving as the first point of contact for racetrack system-related inquiries, the position plays an important role in helping tracks and officials operate efficiently and consistently.

Key responsibilities include training and supporting member tracks and track officials on USTA systems and online services; reviewing and processing license applications; monitoring and entering data in the USTA Fines and Suspensions system, which are posted on the association’s website.

Additional duties include maintaining legal and track membership files, creating and updating user manuals, participating in product development, system testing, and training initiatives, and serving as a liaison with the USTA systems development team. The position also requires logging and documenting support inquiries and their resolutions.

Candidates should have proficiency in Microsoft Office and USTA software applications, familiarity with USTA rules and regulations, and strong leadership, training, and customer support skills, along with the ability to interpret and apply regulatory requirements.

This is a hybrid position that requires Ohio residency and regular in-office attendance.