USPIS ISC Site Supervisor ORD | $57,876

Global K9 Protection Group; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dedicated Site Supervisor to oversee operations at a key location. The role involves managing staff, ensuring compliance with policies, and acting as the primary client interface. You will contribute to operational efficiency and customer satisfaction while providing hands-on training and support. This position offers a competitive salary based on experience and the opportunity to make a significant impact in a dynamic environment. If you're a motivated leader with strong organizational skills and a passion for excellence, this is the perfect opportunity for you.

Qualifications

• Ability to manage multiple tasks under tight deadlines.
• Strong analytical and decision-making skills.
• Effective verbal and written communication skills.

Responsibilities

• Supervise employees at the station and ensure adherence to policies.
• Manage equipment inventory and maintain accountability.
• Conduct training and develop employees for performance improvement.

Skills

Team Management

Analytical Skills

Problem-Solving

Communication Skills

Leadership

Time Management

Confidentiality

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

Job description

Job Details

Job Location: Chicago, IL

Salary Range: Undisclosed

Description

Job Summary: Site Supervisor

Job Type: Full-Time, Salary Non-exempt

Compensation: Competitive pay based on experience

Global K9 Protection Group LLC is seeking a dedicated and passionate Site Supervisor to join the GK9PG team.

Responsibilities

• Supervise GK9PG employees at the station location supporting the International Service Center (ISC) for the United States Postal Inspection Service (USPIS).
• Ensure adherence to the USPIS 3PK9 Program and the latest USPIS Playbook procedures.
• Contribute site-specific input to the Area Manager as needed.
• Act as the primary client interface for GK9PG leadership at each site.
• Enforce all GK9PG policies, including the USPIS Playbook.
• Conduct on-leash training and screening (20 hours per week).
• Identify and develop new business opportunities in the region.
• Oversee Operational Implementation Plans, ensuring compliance with contractual regulations.
• Assist with badging processes and perform functions of the corporate signatory authority as required.
• Manage GK9PG equipment and maintain inventory accountability.
• Represent the organization positively to employees, customers, industry, and community.
• Monitor operational efficiency and work towards achieving company-set goals.
• Improve customer service and satisfaction through effective communication and policy updates.
• Investigate operational discrepancies and update canine operations procedures as needed.
• Ensure compliance with company policies and maintain a safe work environment.
• Handle administrative tasks including scheduling, PTO management, and overtime oversight with approval from the SVP of Operations.
• Enforce policies from the employee handbook and fulfill reporting requirements.
• Coordinate support requests and facilitate administrative requirements like badging.
• Manage equipment inventory and initiate reorder or purchase procedures as needed.
• Perform functions of the signatory authority when required.
• Develop and counsel employees, including informal coaching and formal counseling.
• Implement Performance Improvement Plans (PIPs) for employees underperforming.
• Act as the company's face on-site, resolving disputes and representing company interests.
• Conduct a minimum of 20 hours of on-leash screening or training.
• Facilitate new employee orientation and ongoing training compliance including TSA and company-specific certifications.
• Ensure proper documentation and adherence to maintenance and medication protocols for K9 units.
• Coordinate site or client-specific training and ensure compliance uploads are maintained in GlobalView.

Qualifications

• Ability to work well in a team and manage multiple tasks under tight deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Discretion and confidentiality in handling sensitive information.
• Proficiency in Microsoft Office programs (Excel, PowerPoint, MS Project, etc.).
• Willingness to travel domestically as needed.
• Effective verbal and written communication skills.
• Leadership qualities to mentor and inspire employees.
• Excellent interpersonal skills and ability to build effective relationships.
• Strong organizational, time management, and attention to detail.
• Ability to create and maintain accurate records and reports.
• Self-motivated with minimal oversight and ability to prioritize tasks.
• Flexibility to work outside normal hours, including weekends.
• Monitor station efficiency and overtime, with timely reporting to leadership.