Usher (U)

ASM Global; Oakland (CA); On-site; Part time

Job summary

ASM Global is seeking an Usher for the Oakland Arena and RingCentral Coliseum. The role involves checking tickets, directing guests, and ensuring a positive experience. Ideal candidates will have excellent communication skills and a customer service focus. Flexible hours are required.

Qualifications

• 0-1 years of related work experience required.
• Must be able to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet and assist guests in a friendly manner.
• Direct guests to their seats and answer questions.
• Ensure compliance with policies and maintain clear aisles.

Skills

Interpersonal Skills

Communication

Customer Service

Education

High School Diploma

Job description

ASM Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

ASM GLOBAL, the leader in privately managed public facilities has an excellent and immediate opening for a Usher at the Oakland Arena and RingCentral Coliseum.

Summary:
The Usher is responsible for properly checking guests' tickets as they enter the seating areas, concourses, and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Non-Exempt/Hourly $16.50-$19.57

Essential Duties and Responsibilities:
(Include the following. Other duties may be assigned).

Greet and interact with all guests in a welcoming and friendly manner.
Direct guests to their ticketed seats or to the appropriate seating section.
Ensure that only guests with the proper ticket are sitting in assigned section.
Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
Handle complaints, disturbances, or related problems with guests.
Forward complaint to supervisor or Event Manager as applicable.
Ensure guests are following all policies and code of conduct requirements.
Keep aisles, concourses, and stairs clear of guests while event is in progress.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
A minimum education level of: High School Diploma or its equivalent.
A minimum of 0-1 years of related work experience.

Skills and Abilities:
Excellent interpersonal and communication skills.
Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
Must be able to work flexible hours including nights, weekends and holidays.
Must be able to work in a team environment, interacting with multiple departments
Understanding of written and spoken English.
Able to see and read small sized text on tickets (paper and electronic).

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work outdoors in various weather conditions.
Able to stand for extended periods of time.

Note:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please ensure you apply on our ASM Global career site:

About the company

ASM Global is a venue & event management company based in LA, specializing in managing stadiums, convention centers, theaters, and unique venues.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.