Usher/ Ticket Taker - The Mann

Live Nation; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in live entertainment is seeking enthusiastic Ushers or Ticket Takers to create unforgettable experiences for fans. In this part-time, seasonal role, you will engage with guests, ensuring their needs are met before, during, and after shows. Your responsibilities will include greeting guests, assisting with seating, and maintaining a safe and clean environment. This position requires excellent communication skills and a commitment to guest service. Join a dynamic team dedicated to providing exceptional experiences in a vibrant atmosphere, where your contributions will make a real difference.

Qualifications

• 1+ year experience in a guest service role preferred.
• Excellent verbal and interpersonal communication skills.

Responsibilities

• Greet guests and scan tickets upon entry to the venue.
• Assist guests with special needs and maintain venue cleanliness.
• Help resolve guest complaints or direct them to the appropriate department.

Skills

Guest Service

Communication Skills

Judgment and Tact

Education

High School Diploma or equivalent

Job description

Job Summary:

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

As an Usher or Ticket Taker, you engage with guests to assist with their needs before, during and after the show, help to ensure safety, and help to maintain the cleanliness of the venue.

Job Functions:

• Greet guests and scan tickets upon entry to the venue, answer guest questions, alert guests of venue policies as needed.
• Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas.
• Assist with keeping the venue safe, clean, and presentable to the guest.
• Help resolve guest complaints or problems, or direct them to the appropriate department to assist them.
• Assist patrons by giving directions places inside or outside the venue.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, etc.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by Supervisor or Management.
• This role is part-time, seasonal and requires evening and weekend availability.

Qualifications:

• High School Diploma or equivalent preferred
• At least 1+ year in a guest service role preferred
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.