Usher/Ticket Taker

ASM Global; Toledo (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team at an iconic venue where your role as an Usher/Ticket Taker will ensure guests enjoy unforgettable experiences. This position emphasizes outstanding customer service, where you'll greet patrons, assist them to their seats, and handle any inquiries or issues with a friendly demeanor. The fast-paced environment of the theater requires calmness and effective conflict resolution skills, making it an exciting opportunity for those who thrive under pressure. If you have a passion for events and a commitment to guest satisfaction, this role is perfect for you.

Qualifications

• Must be 18 years or older with a high school degree or equivalent.
• Strong customer service experience is required.

Responsibilities

• Greet guests and provide event information enthusiastically.
• Enforce facility policies and respond to emergencies appropriately.

Skills

Customer Service

Conflict Resolution

Communication

Education

High School Degree or Equivalent

Job description

POSITION: Usher/Ticket Taker

DEPARTMENT: Guest Services

REPORTS TO: Front of House Manager

FLSA STATUS: Non-Exempt

Summary

The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service.

Essential Duties and Responsibilities

• Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant.
• Enthusiastically greet guests and provide event information.
• Escort guests to their sections/seats, frequently when the theater is dark.
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies, involving Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
• Other duties and unexpected needs as assigned by management.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications and Experience

• Candidates must be 18 years of age or older.
• High School degree or equivalent is required.
• Must be able to communicate clearly, have a friendly disposition, and a smile!
• Previously demonstrated strong Customer Service experience is required.
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
• Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff.
• Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.
• Ability to lift and carry up to 10 pounds.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.