Usher|Part-time| PPG Paints Arena

Oak View Group; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals for a guest service role at a premier entertainment venue. This position emphasizes a commitment to excellence, ensuring guests have a seamless experience while attending events. Responsibilities include assisting with seating, maintaining safety protocols, and providing exceptional customer service. The role offers flexible hours and the opportunity to work in a vibrant environment, making it perfect for those who thrive in dynamic settings. Join a diverse team committed to inclusivity and excellence in the live event industry, and make a meaningful impact in the community.

Qualifications

• Strong customer service and problem-solving skills are essential.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Deliver superior guest service and assist guests in locating their seats.
• Ensure safety protocols and crowd control during events.

Skills

Customer Service Skills

Problem-Solving Skills

Verbal and Interpersonal Skills

Ability to Work with Minimal Supervision

Professional Presentation

Education

High School Diploma or Equivalent

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This position has a Commitment to Excellence in guest service, and assists guests of the PPG Paints arena in locating their seats during events.

This role will pay an hourly wage of $15.18.

Will be required to join the union, upon invitation, following 90-day probationary period

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

• Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed.
• Assist guests in locating their designated seats. Provide extra assistance if necessary.
• Provide elevator service to various levels of the facility for our guests as needed.
• Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
• Enforce rules and regulations of the building (e.g., no smoking, no throwing of objects).
• Provide courtesy, respect, and professionalism to all guests and fellow employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision.
• Strong customer service skills.
• Excellent problem-solving skills.
• Good verbal and interpersonal skills.
• Professional presentation, appearance, and work ethic.
• Ability to work irregular hours including night shifts, weekends, and holidays.
• Ability to interact with all levels of staff including management.
• Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed.
• Ability to understand ticket to ensure proper seating.
• Must have a professional attitude and appearance.
• Must be 18 years of age or older.
• This position will require a large amount of stair climbing, walking, and standing to access all seating areas.
• Position is not substantially exposed to adverse environmental conditions.
• This position may be exposed to high noise levels and confined spaces.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.