Usher - Leader Bank Pavilion

Live Nation Entertainment; Boston (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Free concert tickets

Dog-friendly office

Progressive benefits

Job summary

A leading entertainment company in Boston is seeking ushers for the concert season from April to October 2026. Ushers will provide excellent service, help maintain safety, and manage guest interactions at events. The role demands high-quality customer service, and the ideal candidate will have strong communication skills and some experience in guest services. Pay ranges from $15 to $18 per hour, with evening availability required. Join a vibrant team dedicated to creating memorable experiences for concertgoers.

Qualifications

• 1+ year experience in a guest service role preferred.
• Ability to stand for several hours during shifts.
• Strong communication skills required.

Responsibilities

• Assist guests in locating seats and answering questions.
• Maintain a safe and clean environment in the venue.
• Greet all guests in a welcoming manner.

Skills

Guest service skills

Verbal communication

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Job description

Job Summary
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship connects over 1,000 brands with the 98 million fans that attend Live Nation events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans experience the rush of live music. Live Nation fosters a fun and upbeat work culture with opportunities, including perks like free concert tickets, dog-friendly offices, and progressive benefits. It’s recognized as a Great Place to Work and named by People Magazine as one of “50 Companies that Care.” Live Nation is committed to helping you achieve your career and personal goals.

Who Are You?

Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you, please read on!

The Job

As an Usher, you help ensure a safe and orderly concert experience. Ushers provide excellent service to guests, visiting artists, and other members of the public. Ushers perform any job function deemed appropriate and within the scope of the usher role: primarily learning the venue layout and assisting guests in locating seats, while delivering excellent customer service and answering questions. We are hiring for April 2026 – October 2026 concert and event season. Ushers are typically in the evening, with some events during the day. Evening availability is required. The Usher department at Leader Bank Pavilion is affiliated with the usher union, IATSE Local B-4. If hired, ushers should be willing to join the union if not already a member. This position pays $18/hour.

What This Role Will Do

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including business partners and artists, in a professional way.
• Adapt to the needs of diverse artists, changing schedules, and tours of varying sizes.
• Facilitate a top-notch guest experience
• Greet all guests in a welcoming manner.
• Answer guest questions accurately and thoroughly
• Assist guests with locating seats and examine tickets for entry to various seating areas around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to internal and external guests.
• Direct guests around the venue
• Inspect tickets or passes to verify authenticity and direct guests to their section/row/seat
• Assist guests with accessibility needs, such as helping with seat accommodation or wheelchair escorts.
• Assist in verifying staff credentials to generally restricted areas. Assist patrons by giving directions to places inside or outside the venue.
• Guide guests to the exits or provide other instructions or assistance in the event of an emergency.
• Ensure that all guests make their way safely out of the venue at the end of each event.
• Learn and perform a multitude of different positions within the Usher department ranging from Front Row to Splitting to VIP Boxes. You will be trained on these various roles.
• Maintain working knowledge of all venue policies and guest services protocols. Familiarize yourself with the Day of Show sheet and all key details of the event to include set times, names of artists, and other key details.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue
• Address behavior that is noncompliant with guest conduct expectations
• Resolve guest complaints or challenges in an efficient manner, with appropriate service recovery.
• Escalate concerns to appropriate members of the management team in a timely manner
• Ensure that the assigned work area is presentable and ready for the public, including setting up seats in VIP boxes and coordinating with facilities on broken seats.
• Maintain appearance under Live Nation uniform policy
• Complete online availability forms and e-Learnings
• Attend Live Nation Orientation and other training
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.

What This Person Will Bring

• High school diploma or equivalent experience required.
• At least 1+ year in a guest service role preferred.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
• Strong verbal and written communication skills.
• Ability to learn quickly on the job and to retain event specific direction.
• Capable of standing for the full duration of a shift which could be several hours long.
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Ability to multi-task within a fast-paced environment.
• Able to perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Action-oriented and results-driven individual.
• Passion or interest in music, technology and media is a plus.

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, or any other basis protected by law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws.

We also provide reasonable accommodations for applicants with disabilities and will participate in a timely, good faith interactive process to determine effective accommodations. Applicants may identify reasonable accommodations to assist them in performing essential functions. If you require an accommodation, contact a Human Resources Representative. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description outlines the general nature and level of work performed. It is not designed to be a comprehensive inventory of duties, responsibilities, and qualifications. Live Nation recruitment policies aim to place the most qualified persons in a timely and efficient manner and may involve multiple recruitment channels.

Colorado-specific information: compensation details are provided in accordance with the Colorado Equal Pay for Equal Work Act and related rules. Compensation varies by location, qualifications, and experience. Salary history is not used in compensation decisions in Colorado. Other locations may have different compensation than Colorado.

Compensation

The expected compensation for this position is $15.00–$18.00 USD per hour.

• Pay is based on factors including market location, qualifications, skills, and experience.