Usher II - On Call (Horseshoe Hammond)

Caesars Entertainment; Hammond (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated usher to enhance guest experiences at events. In this role, you will be responsible for ensuring proper seating arrangements, assisting guests with directions, and maintaining a clean and safe environment. The ideal candidate will possess strong customer service skills, the ability to manage multiple tasks, and a knack for problem-solving in a lively atmosphere. If you thrive in dynamic settings and enjoy working with the public, this opportunity is perfect for you to make a positive impact at exciting events.

Qualifications

• 3+ years of usher experience required.
• Must be able to stand/walk for long periods and handle multiple tasks.

Responsibilities

• Ensure proper seating arrangement and guest satisfaction during shows.
• Monitor the venue for distractions and handle issues as they arise.
• Maintain communication with other departments for a clean environment.

Skills

Customer Service Skills

Problem-Solving Skills

Ability to Handle Multiple Tasks

Reasoning Skills

Physical Stamina

Education

High School Diploma or Equivalent

Job description

Responsibilities:

• Checks the room for proper seating order and checks neatness of seating area before show starts.
• Arrange floor seating according to applicable venue map; make sure seating signage is visible.
• Rearrange seating as needed post show and help clean up the room after performance.
• Handle difficult problems which arise during seating, ensuring customer satisfaction.
• Monitor the room for distractions or problems during the show; handle any issue that may arise properly.
• Ensure only guests with proper credentials obtain access to restricted areas.
• Maintain communication with other departments within the Venue to ensure a clean and safe environment.
• Scan tickets as guest enters venue, and scan exiting guests for re-entry.
• Greets guests and offers direction in locating their seats. Escorts full comps and guests who enter at show time to their seats.

Qualifications:

• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.
• Non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
• At least three years with usher experience.
• Literacy and fluency in English.
• Ability to handle multiple tasks.
• Ability to stand/walk for long periods of time.
• Above average reasoning skills.
• Ability to move chairs and tables easily.
• High school diploma or equivalent preferred.
• Must qualify for, obtain and maintain a gaming license from the Indiana Gaming Commission.