Usher-Dugout/Bullpen

Toledo Mud Hens; Toledo (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

The Toledo Mud Hens are seeking an Usher for a vital role at Fifth Third Field. This entry-level position involves ensuring guests have a safe and enjoyable experience by managing seating areas, providing information, and assisting with any issues. Ideal candidates should possess strong customer service skills and the ability to work in a dynamic environment during game days.

Qualifications

• Previous experience working as an usher desired, not required.
• Ability to walk up and down the stairs.
• Ability to stand for duration of shift (approximate shift is 4-6 hours).

Responsibilities

• Deliver optimum service to fans in a friendly and professional manner.
• Scan tickets, manage seating areas, and assist guests.
• Inspect assigned area for safety hazards before opening.

Skills

Communication

Customer Service

Teamwork

Independence

Judgment

Job description

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Role Summary

Fifth Third Field ushers deliver optimum service to fans in a friendly, pleasant, and professional manner. This position includes scanning tickets at a gate, escorting guests from the concourse, down isles in which their seats are located, managing seating areas during the game, and serve as a source of information to all guests. Ushers will be trained to have a vast knowledge of 5/3 Field and its operating rules and regulations. This is a gameday role which includes nights, weekends, and holidays.

Key Responsibilities

• Adhere to and aid in enforcing all Toledo Mud Hens policies and procedures.
• Inspect assigned area for any safety hazards or seating irregularities prior to opening the gates and report any problems to your supervisor.
• Wipe down seats before gate opening, along with wiping seats for guests upon arrival.
• Face incoming guest while standing at the top of your section in or in the center of your portal.
• Provider superior guest service by greeting and assisting guests. Answer any questions that arise.
• Walk up and down the aisles between innings when appropriate.
• Constantly scan the seating areas for any injuries that may result from a foul ball, homerun ball, stray bat, slip and fall, fighting, etc. (approach guest and lend assistance).
• Scan your assigned area for cans, bottles, and any alcohol-related problems or unruly guest using profane language.
• Watch for seat jumpers to protect the integrity of the tickets.
• Keep isles clear and clean.
• Direct and control the exiting of guests in the event of an emergency evacuation.
• Other duties as assigned.
  
  

Qualifications And Experience

• Previous experience working as an usher desired, not required.
• Ability to walk up and down the stairs.
• Ability to stand for duration of shift (approximate shift is 4-6 hours).
  
  

Skills and Competencies

• Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
• Ability to use independent judgement and to manage and impart information.
• The ability to work independently and as a part of a team.
• Excellent communication skills, ability to interact with customers and co-workers.
• Service oriented and able to resolve customer issues.
• Possess the ability to multi-task and adjust to rapidly changing business conditions.
  
  

Physical Requirements/Work Environment

• Constant standing and walking for the duration of the shift.
• Frequently climbs stairs while scanning seating areas and assisting guests to their seats.
• Will work outdoors different types of weather (Ex. Rain, Hot, Cold).
• Visual acuity to scan for the threat of bats, balls, and other objects liable to be present and active.
• Constant communication with fans, must be able to exchange accurate information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Purchasing

• Industries

  Retail

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