Usher

University of Utah; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Part time

Job summary

The University of Utah is seeking Ushers to create a welcoming environment at Kingsbury Hall. Ushers will ensure patrons have a safe and enjoyable experience, assisting with ticket verification and event setup. This position offers flexible scheduling with shifts on nights and weekends and is ideal for those with excellent customer service skills.

Qualifications

• Excellent customer service and human relations skills.
• Ability to work independently and resolve issues.
• May be required to stand for hours and lift 10 lbs.

Responsibilities

• Assist with event setup and tear down.
• Scan tickets and direct attendees.
• Maintain order and safety during events.

Skills

Customer service

Human relations

Job description

The work schedule can vary based on event schedules and are frequently on nights, weekends, and sometimes holidays. An average shift is 3-4 hours. Shifts are managed via an online scheduling application and are voluntarily accepted by the employee, not assigned by the employer.

Is this a work study job?

Is this a work study job? No

VP Area

VP Area President

Department

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 15.00

Close Date

Close Date 08/23/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Ushers create a welcoming environment for patrons to Kingsbury Hall and the friendly faces of UtahPresents. They efficiently prepare the space and then ensure patrons, artists, and staff have a safe and enjoyable experience from the time their ticket are scanned, to the safe departure from the venue. In the event of emergency, Ushers are tasked in communicating safety procedures and working together to enact the safety plan.

Responsibilities

• Assist the House Manager with event setup and tear down in the lobbies, auditorium, and exterior of the building.
• Scan tickets to verify validity, and direct attendees to their destination. Resolve seating issues as needed.
• Provide clear direction, maintain order, and prevent panic in a crisis.
• Hand out programs and answer questions.
• Keep the theatre property clean and free of debris.
• May cross-train and work as a Box Office Cashier, Concessions, Merchandise Seller, or Crossing Guard as staffing needs require.

Minimum Qualifications

Excellent customer service and human relations skills; the ability to work independently, exercise judgment, and resolve issues. May be required to stand for a number of hours at a time, lift 10 lbs., and/or walk up and down stairs multiple times.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

No experience required.
Previous experience in crowd management or ushering a plus.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu



https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How many months/years of customer service experience do you have?
  • No experience
  • Less than 6 months
  • More than 6 months but less than 1 year
  • More than 1 year but less than 3 years
  • More than 3 years
• Do you have previous work experience as an usher?
  • Yes
  • No

Required Documents

Resume

Optional Documents

Cover Letter

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]