Usher

City of Raleigh Municipal Government; Raleigh (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

The City of Raleigh Municipal Government is hiring a part-time Usher at the Martin Marietta Center for the Performing Arts. Ushers play a pivotal role in enhancing guests' experiences by providing assistance, ensuring safety, and maintaining a welcoming atmosphere during events. Candidates are preferred to have customer service skills and a high school diploma or equivalent, and will be required to manage various responsibilities such as scanning tickets, guiding guests to their seats, and following safety protocols.

Qualifications

• Prior experience in guest relations/customer service preferred but not required.
• Must pass a security/reference check.
• Providing own uniform (black pants, shoes, and white button-up shirt) required.

Responsibilities

• Greet and welcome guests upon arrival.
• Scan guest tickets and show to seats.
• Provide assistance in emergencies.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Martin Marietta Center for the Performing Arts invites qualified candidates to apply for the part-time position of Usher. We strive to create the safest and most enjoyable experience for our guests and the Usher plays a critical role in achieving this goal. Ushers are one of the first staff members guests see and interact with upon their arrival and are one of the last our guests see and interact with as they leave.

• Greet and welcome all guests they encounter.
• Hold doors as guests enter the facility.
• Scan guest tickets as they enter the facility and/or theatre.
• Help guests locate their correct theatre entrance.
• Show guests to their specific seats.
• Assists guests with accessibility needs.
• Help guests locate the nearest restroom, water fountain, ATM, elevator, box office, fire extinguishers, etc.
• Be able to answer any show related question, such as: How long is the performance? Is there an intermission? Are drinks permitted inside the theatre?
• Enforce rules/policies set by the client and/or House Manager, which are subject to change per event and during an event. Examples of such policies are as follows: keeping the aisles clear, camera/video policy, guest cell phone use, food/beverage policy, etc.
• Loading/unloading of program kiosks.
• Stuffing/un-stuffing of inserts into programs.
• Be vigilant at all times to ensure guest safety.
• Provide optimal assistance to patrons in an emergency or evacuation.
• Attend pre-event meetings for assignment and receive event specific instruction.
• Be in assigned area by designated time and stay until otherwise instructed by a supervisor.

Qualifications:

• High School diploma or equivalent is preferred but not required.
• Prior experience in guest relations/customer service preferred but not required.
• Must be able to provide their own uniform which consists of black pants (no jeans), black shoes (no boots/sandals. Black sneakers can be worn if they are entirely black with no visible markings), white button-up shirt.
• Must have, be able to use and/or have access to a working email account.
• Must be able to pass a security/reference check.

Knowledge, Skills & Abilities:

• Must be able to learn the layouts/sections of our three (3) main theatres: A.J. Fletcher Opera Theater, Meymandi Concert Hall, and Raleigh Memorial Auditorium
• Must be able to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with use of a flashlight
• Must be able to climb stairs, walk up ramps, sit, stand, and lift 25 lbs.
• Must be able to follow directions
• Must be friendly, enjoyable to be around, and must be able to approach and engage with guests
• Ushers must be physically able and willing to stand in one place and walk around for several hours at a time, sometimes for the duration of an event.
• They must be able to speak confidently and professionally with our guests, clients, and fellow employees.
• When asked, they must be able to operate an electronic ticket scanner (pre-knowledge of such devices is not required), 2-way radios, and in the case of emergencies, a cellular phone.
• Ushers must be able to work well with others and must be able to report to work on-time, appropriately dressed and ready to work when scheduled.