Usher

Lincoln Center for the Performing Arts; New York (NY); On-site; USD 114,000 - 117,000; Part time

Job summary

Lincoln Center for the Performing Arts (LCPA) seeks a part-time Usher for the Guest Experience team. Ushers welcome guests at David Geffen Hall and Alice Tully Hall, assist with seating, and help with wayfinding while upholding LCPA’s guest experience standards.

This on-call role offers 4-hour shifts and varied hours including days, evenings, weekends, and holidays. Ushers are paid $83.90 per call and participate under the CBA with Local 306 IATSE.

Qualifications

• Proven customer service experience.
• Excellent interpersonal and communication skills.
• Flexible availability including matinee, evening, weekend performances.
• Ability to work independently and remotely.

Responsibilities

• Greet guests at events and performances.
• Distribute event materials to guests as needed.
• Provide accurate information and directions within and outside halls.
• Ensure house rules are followed and maintain access control to performance areas.
• Notify supervisory or security staff of emergencies.
• Model Lincoln Center’s Guest Experience Principles.

Skills

Customer service

Interpersonal skills

Leadership

Flexible availability

Job description

Position: Usher, Part-Time

Department: Guest Experience

Role Overview: Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series.

Ushers are members of the Guest Experience staff, who are the welcoming faces of Lincoln Center. They greet and assist guests at events and performances in David Geffen Hall and Alice Tully Hall. In addition to greeting, handing out programs, assisting guests with seating and general wayfinding, they attend to guest needs in the halls and other performance areas. It is important they always model Lincoln Center’s three Guest Experience Principles: Inclusive, Engaged and Distinct.

The role of Usher is a part‑time, on‑call position, based on the events scheduled in the halls. Ushers are generally scheduled for 4‑hour shifts at a time, and hours can vary weekly and will include daytime, evening, weekend, and holiday shifts.

Ushers are paid $83.90 per call.

The position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local 306 IATSE. Employees are required to join the union. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA.

• Greet guests attending events presented at LCPA-managed venues.
• Distribute event materials to guests as needed.
• Provide accurate information about an event or venue upon request, including directions within and outside of the halls, and other venues or attractions on campus.
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas.
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur.
• Exemplify guest excellence characteristics in all interactions with guests, and fellow co‑workers.

Required Dates And Availability

• Interview Day: October 30, 2026, between 10:00 AM and 5:00 PM at Lincoln Center
• People Team Onboarding: December 1, 2026, from 9:45 AM to 4:00 PM
• Guest Experience Training Session 1: December 2, 2026, from 12:00 PM to 4:00 PM
• Guest Experience Training Session 2: December 8, 2026, from 12:00 PM to 4:00 PM

In addition, candidates must be available to work a minimum of six ushering shifts by January 15, 2027.

You’ll be a great fit if you have the following:

• Demonstrated leadership skills.
• Ability to work independently and remotely.
• Proven customer service experience.
• Excellent interpersonal and communication skills.
• Ability to multi‑task and problem solve in a fast‑paced environment.
• Flexible availability is a must, including being able to work during matinee, evening, and weekend performances.
• Position requires the ability to maneuver mobility devices (occupied and unoccupied) on flat and inclined surfaces.
• Additional requirements include ability to read and interpret ticket information, distribute and pick up Playbills and other printed materials, and use 2‑way radios to stay in contact with management, taking further action as needed.

What is Lincoln Center for the Performing Arts?

Lincoln Center for the Performing Arts (LCPA) is the world’s leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.

We are:

• The manager of the Lincoln Center Campus.
• We are part of 16 acres of activity and one of eleven amazing resident organizations
• A leading Arts Presenter.
• We curate a number of series showcasing music, dance, and theater
• An Education Hub.
• We have reached 20 million students, educators, principals, and community members

Who are our people?

Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.

Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - \"The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center.\"

Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can’t stop innovating.

What’s the news?

• Lincoln Center’s Summer Festival to Focus on Civic Bonds
• Lincoln Center announces free shows and concerts for 3rd annual 'Summer for the City’
• Lincoln Center’s ‘Summer For The City’ Fest Returns This June With 200+ Fun, Free Events
• Festival Orchestra of Lincoln Center Is Set

Campus Happenings

• Earth month brings music outside at Lincoln Center
• 'Rent' Is Coming Back To New York In A Uniquely Reimagined Form
• Chef Kwame Onwuachi Explores His Roots, and His New York Upbringing, at Tatiana
• Henry Timms Wants to Tear Down Walls at Lincoln Center

Legacies of San Juan Hill

• Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
• Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
• Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro
• Chef Kwame Onwuachi Explores His Roots, and His New York Upbringing, at Tatiana

Who is our President and CEO?

Mariko Silver

It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.