User Terminal Operations Engineer

Eutelsat Communications SA; Virginia, Northern (MN, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Travel opportunities

Job summary

Eutelsat Group seeks a User Terminal Operations Engineer to provide Tier 3 support for terminal service and operations, spanning firmware releases, deployments, and collaborative optimization with engineering teams.

The role emphasizes hands-on terminal support, on-site engagement with partners, and occasional travel. Strong Linux/Python skills and a background in SatCom are required, with a degree in engineering and excellent communication abilities.

Qualifications

• Experience with SatCom and RF technologies.
• Experience with IP networks (routing and switching).
• Working knowledge of Linux OS and Python programming.
• Degree in related engineering field.
• Excellent communication skills and collaborative mindset.

Responsibilities

• Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting.
• Plan and test firmware and software releases for UTs.
• Deliver hands-on training of new features and user terminals to Operations Team and partners.
• Collaborate with Dev and System Engineering to improve UT performance.
• Investigate and reproduce issues with UT vendors’ engineers.
• Create and maintain documentation of standards and processes.
• Assist with installation and configuration of user terminals on-site.
• Engage with Distribution Partners on-site for support.
• Support on-call rotations for high-priority escalations.
• Travel up to 20% of the time.

Skills

SatCom & RF

IP networks

Linux & Python

3GPP familiarity

Troubleshooting

On-site support

Education

Engineering degree

Tools

RF test equipment

Linux OS

Python

Job description

User Terminal Operations Engineer

Country/Region: US

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology


• Bring connectivity to remote frontiers


• Collaborate with customer‑centric experts


• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion : With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. With one-third of our executive team and 60% of our board represented by women.


• Ways of Working That Drive Us : As \"One Team,\" we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.


• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.


• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Job Overview

We are looking for an enthusiastic and skilled User Terminal Operations Engineerto join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.

What You’ll Do:

• Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging


• Perform new firmware and software release planning and testing for a variety of UTs


• Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners


• Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs


• Investigate and reproduce reported issues with UT vendors engineers


• Create and maintain documentation regarding existing standards and processes


• Provide support for installation and configuration of user terminals


• On‑site engagement with technical support from Distribution Partners


• Support on‑call rotation for high priority escalations


• Travel up to 20% of the time

What You’ll Need:

• Systematic and methodical approach to debugging and problem solving


• Experience with SatCom and RF technologies


• Experience with IP networks (routing and switching)


• Working knowledge and use of Linux OS and python programming


• Working understanding of Cellular Technologies would be desirable, e.g. 3GPP


• Excellent verbal and written communication skills


• Understanding of regulatory and test standards related to land maritime and aviation industry


• Experience in electrical and mechanical skills required in Satcom


• Experience with RF test and measuring equipment


• A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)


• Ability to articulate problems and solutions clearly to both technical and non-technical audience

Where You’ll Work:

Virginia, USA, London, UK or Mexico.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.