User Support Specialist - TS/SCI

Sunayu; Bethesda (MD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Plan Options

Dental and Vision

FSA, DCFSA, HSA

Life/AD&D Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Training and Educational Assistance

Paid Time Off (PTO)

11 Federal holidays

401k plan with up to a 6% match (100%+

Job summary

Sunayu, LLC is seeking a User Support Specialist in Bethesda, MD to enable IC users to search for and retrieve data using POSTMAN. You will become a power user, collaborate with IC staff, data scientists, and program leadership to understand requirements and apply outcome-based approaches.

You will develop and deliver POSTMAN training, create user guides, and communicate requirements to development teams while building strong relationships to expand data discovery and user adoption for national

Qualifications

• Active TS/SCI clearance with ability to obtain TS/SCI with Polygraph.
• Bachelor's Degree and 4+ years of related experience in all-source intelligence.
• Experience with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to work in a dynamic, fast-paced environment.
• Enjoy solving complex problems to support National Security missions.
• Excellent written and verbal communication skills.

Responsibilities

• Become a POSTMAN power user to support discovery of critical intelligence insights.
• Collaborate with team members, customer staff, and IC Users to understand requirements and apply approaches.
• Provide subject matter expertise of platform use and discovery tradecraft through outreach and engagement.
• Build professional relationships to enable use of novel technologies and tradecraft.
• Identify opportunities to increase user adoption of POSTMAN.
• Create POSTMAN training and familiarization material.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Skills

4+ years of related experience as an/?

IC tools experience

Excellent communication

Education

Bachelor's Degree

Tools

POSTMAN

Elasticsearch

Kibana

Tableau

ArcGIS

Analyst Notebook

SharePoint

Jira

Confluence

MS Office

Job description

Location: Bethesda, MD

Category: Intel
Travel Required:No
Remote Type: No
Clearance: TS/SCI

As the team’s User Support Specialist you will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.

Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches

Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.

Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.

Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.

Create POSTMAN training and familiarization material to support Users.

Document and communicate user requirements to POSTMAN development teams.

Collect and analyze metrics to refine user engagements and improve data discovery.

To be successful in this role you need (required):

An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.

A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.

Experience working with Intelligence Community and Law Enforcement Agencies.

Experience with creating user guides and training end users for software platforms.

The ability to perform well in a dynamic, fast-paced environment.

To enjoy and excel at solving complex problems to support real-world National Security missions.

To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.

To be self-motivated, creative, and organized.

The ability to clarify and accomplish tasks on time, under limited supervision.

The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.

Excellent written and verbal communication skills.

You will wow us even more if you have some of these:

Experience providing technical training for IC tools or technologies.

Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).

Data analytics experience.

Experience engaging with Senior Executive Service civilians and equivalent Military ranks.

Experience working Russia, China, Iran, and North Korea issues.

High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

Who We Are

Sunayu, LLC serves as a premier technology partner to the Defense and Intelligence communities, delivering mission-critical engineering solutions across the nation. Our operations are anchored in a commitment to trust, accountability, and ethical transparency, ensuring the high-performance outcomes necessary to protect our country's most vital interests.

Culture

Our strength lies in our community:Our team prioritizes collaboration, professional growth, and encourages open communication At Sunayu, we don't just secure the mission—we grow together.

Career Development

We support and encourage our team members to continue their professional growth by providing company-reimbursed training and continuing education of up to $5,000 per year. We also participate in many industry conferences and events where we share our expertise and experiences.

Pay Rate

Salary range considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, as well as market and business considerations when extending an offer.

Benefits

• 3 Medical Plan Options
• Dental and Vision
• FSA, DCFSA, HSA
• Life/AD&D Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Training and Educational Assistance
• Paid Time Off (PTO)
• 11 Federal holidays
• 401k plan with up to a 6% match (100% immediate vesting)

Equal Opportunity Employer

Sunayu, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability status, marital status, genetic information, medical condition, or any other characteristic protected by law.