User Support Specialist

Guidehouse Inc.; Bethesda (MD); Vor Ort; USD 98.000 - 163.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Paid Holidays

Discretionary Bonus

Parental Leave

401(k)

Zusammenfassung

Guidehouse is seeking a User Support Specialist in Bethesda, MD to lead software training, provide user support to action officers and specialists, and collaborate across teams to improve software adoption.

The role requires an active TS/SCI clearance, a bachelor's degree, and 6+ years in OSINT with TCPED understanding; travel up to 10% and a comprehensive benefits package.

Qualifikationen

• Active TS/SCI clearance required (federal or DoD).
• Bachelor's degree.
• 6+ years of OSINT-related experience (practical/operational intelligence).
• Experience with collection and/or analysis as an intelligence professional.
• Understanding of TCPED process.

Aufgaben

• Lead software training for users and demonstrate tradecraft guidance.
• Provide user support to action officers and specialists.
• Document requirements and create training materials.
• Collect and analyze metrics to improve software adoption.
• Collaborate with IC users, team members, and leadership to deliver to clients.

Kenntnisse

OSINT experience

Training delivery

Customer support

Analytical thinking

Ausbildung

Bachelor's degree

Tools

Data visualization

Jobbeschreibung

Job Family

Operational Effectiveness Consulting

Travel Required

Up to 10%

Clearance Required

Active Top Secret SCI (TS/SCI)

What You Will Do

As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.

What You Will Need

• An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance. Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.
• Bachelor's degree
• SIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to: Practical and operational intelligence experience
• Collection and/or analysis as an intelligence professional
• Understanding of TCPED process

What Would Be Nice To Have

• An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph
• EIGHT (8) or more years experience as an OSINT Analyst
• Experience in technical training, data visualization, or IC engagement support

Annual Salary Range

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.