User Support Modernization and Automation Lead

Accenture Federal Services; Arlington (VA); On-site; USD 116,900 - 243,100; Full time

Job summary

Accenture Federal Services in Arlington, Virginia is seeking a User Support Modernization and Automation Lead. The role requires 8 years of systems engineering experience, expertise in translating requirements into designs, and an active TS/SCI clearance. This position involves creating system models, maintaining documentation, and collaborating with engineering teams to optimize operations. Join us in improving system performance and developing technical specifications to enhance solutions for federal clients.

Qualifications

• 8 years of experience in systems engineering for complex technical platforms.
• Demonstrated ability to translate requirements into detailed system designs.
• Skilled in risk mitigation and performance optimization.

Responsibilities

• Translate customer requirements into detailed system designs.
• Create and maintain system models, diagrams, and documentation.
• Perform trade studies to evaluate technical options.

Skills

Systems engineering

Risk mitigation

Performance optimization

Education

Bachelor's degree in IT, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering

Job description

Job Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Responsibilities

1. The User Support Modernization and Automation Lead will translate customer requirements into detailed system designs, develop and analyze system alternatives to recommend optimal solutions, and define user roles and personas to establish appropriate system access controls.
2. Create and maintain system models, diagrams, and technical documentation throughout the development lifecycle.
3. Perform trade studies to evaluate technical options against requirements, develop verification and validation procedures to ensure system compliance, and participate in technical reviews to assess design progress and quality.
4. Collaborate with cross‑functional engineering teams to ensure seamless system integration, identify and mitigate technical risks, and support the resolution of technical issues throughout the lifecycle.
5. Implement requirements traceability to verify all customer needs are addressed, conduct system performance analysis to optimize operations, and develop technical specifications for system components.
6. Evaluate emerging technologies for potential enhancements, support system testing activities, and contribute to continuous improvement of systems engineering processes and methodologies.

Qualifications

• 8 years of experience in systems engineering for complex technical platforms.
• Demonstrated ability to translate requirements into detailed system designs and support integration and documentation throughout the system lifecycle.
• Skilled in risk mitigation and performance optimization.
• Bachelor’s degree (or an additional 4 years of experience) in IT, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering.

Security Clearance

• Active TS/SCI with polygraph clearance.

Compensation

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $116,900—$243,100 USD. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accommodation Statement

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.