User Researcher

Atlassian; Austin (TX); Remote; USD 111,000 - 176,000; Full time

Job summary

A leading software company is seeking a User Researcher in Austin, Texas to plan and execute research studies aimed at enhancing user experience. Candidates should have 2+ years of relevant experience, a Bachelor’s degree, and strong communication skills. You'll work collaboratively with product teams to drive insights that inform product decisions. The role offers flexible work arrangements and competitive compensation based on experience.

Benefits

Health and wellbeing resources

Paid volunteer days

Stock options

Qualifications

• 2+ years of experience in user research (qualitative/quantitative).
• Postgraduate study in relevant fields is a plus.
• Proficiency in blending qualitative and quantitative research.

Responsibilities

• Plan and execute diverse research methodologies.
• Uncover user needs through mixed methods research.
• Collaborate with cross-functional teams for actionable insights.
• Share findings creatively to inform product decisions.
• Contribute to improving research methods and practices.

Skills

User research design

Data analysis

Communication skills

Collaboration

Curiosity

Interest in AI

Education

Bachelor’s degree in Psychology or related field

Tools

Qualtrics

UserZoom

Dovetail

Tableau

Job description

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

You’ll join a collaborative team of curious, creative, and supportive researchers who partner closely with product management, design, engineering, and data science to shape Atlassian’s products and platforms. Our team shares knowledge freely and celebrates experimentation, helping each other grow while keeping customers at the center of everything we do. As part of the team, you’ll have opportunities to stretch your skills, contribute to meaningful projects, and play your part in unleashing the potential of every team.

Responsibilities

What You'll Do

• Plan and execute research: Independently scope, design, and run research studies—from planning and fieldwork to analysis, synthesis, and storytelling—with guidance as needed.
• Apply mixed methods: Use approaches such as surveys, interviews, usability testing, and ethnographic observation to uncover user needs, behaviors, and pain points.
• Collaborate cross-functionally: Work closely with product managers, designers, engineers, product marketers, and data scientists to ensure research is relevant and actionable.
• Communicate insights: Share findings in clear, creative, and compelling ways—using storytelling and visualization—to help teams understand customer needs and make better product decisions.
• Contribute to craft: Share best practices, help improve research methods and processes, and stay informed on trends in user research, AI, and product development.
• Support the team: Participate in onboarding and mentoring of new hires; share improvements that create positive impact on the team and Atlassian broadly.

Qualifications

Your background

• 2+ years of hands‑on experience designing and conducting user research (qualitative and/or quantitative), ideally in a software or technology environment.
• Bachelor’s degree or equivalent in a relevant field (e.g., Psychology, Human–Computer Interaction, Social Sciences, Statistics, or related discipline); postgraduate study a plus.
• Proficiency blending foundational qual (interviews, usability) with quant (surveys, simple experiments) to provide balanced insights using tools such as Qualtrics, UserZoom, Dovetail, Tableau.
• Strong communication skills with ability to convey insights through storytelling and visualization.
• Collaborative mindset, curiosity, openness to feedback.
• Interest in AI‑powered products; eagerness to grow expertise.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $134,100 - $175,075

Zone B: $121,500 - $158,625

Zone C: $111,600 - $145,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.