User Operations Intern

BIGO; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

BIGO is seeking a User Operations Intern based in Los Angeles. The role involves developing and improving support experiences using data-driven insights and operational strategies to enhance overall user satisfaction and retention. Candidates should have a Bachelor's Degree and skills in data analysis, Microsoft Office, SQL, and collaboration. This position requires strong analytical skills and the ability to engage effectively with users and teams across the organization.

Qualifications

• Bachelor's Degree or above is required.
• Proficient in Microsoft Office and G-Suite applications.
• Basic SQL skills required with strong logical thinking.

Responsibilities

• Drive in-app operational strategies based on user behavior analysis.
• Handle tasks assigned by the supervisor.
• Manage user segments to develop data-driven insights.
• Collaborate with teams to understand user behavior.
• Analyze patterns and trends to enhance user retention.
• Build relationships with paid users to improve satisfaction.

Skills

Data analysis

Excel/Google Sheets

SQL

Logical thinking

Education

Bachelor's Degree

Tools

Microsoft Office

G-Suite Applications

Job description

Century City, Los Angeles, US (4 days working in the office)

About This Role

The User Operations Intern is responsible for the development, continuous improvement, and delivery of top-quality support. They are customer-obsessed and comfortable leveraging data, partnerships, and technology to develop creative solutions that improve the BIGO LIVE experience.

Responsibilities

• Drive in-app operational strategies based on user profiles and behavior analysis, translating insights into actionable plans to boost revenue growth.
• Handle daily, weekly, and monthly tasks as assigned by the supervisor.
• Manage user segments and territories to develop data-driven insights, tactics, and strategies aimed at increasing paid user retention, acquisition, customer satisfaction, and revenue growth.
• Collaborate with teams from Operations, Marketing, and Analytics to understand user behavior and identify key issues to focus on.
• Analyze patterns and trends to optimize user engagement, using data-driven insights to make informed decisions that enhance user retention and satisfaction.
• Build strong relationships with valuable paid users and partners to improve overall user satisfaction through effective communication.

Qualifications

• Bachelor's Degree above
• Proficient in Microsoft Office/G-Suite Applications; Excel/Google Sheets formula
• Basic SQL skills are required, along with strong logical thinking and the ability to identify valuable patterns from large datasets