User Interface/User Experience Principal - AgentExchange UX

Salesforce; San Francisco (CA); On-site; USD 197,000 - 345,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an experienced UX leader to drive product vision across a broad design surface for a high-visibility, multilingual product. You will lead cross-functional teams, influence senior leadership, and evolve the design system to scale across web and mobile experiences.

The role requires deep user-centered design expertise, strong executive communication, and a proven track record of delivering complex design initiatives on time with distributed teams.

Qualifications

• 12-15+ years of experience designing and delivering software products within cross-functional teams.
• Deep understanding of user-centered design methods and best practices, using analytics and research to drive decisions and iterations.
• Strong AI fluency, including experience with emerging AI tools and new workflows.
• Executive-level communication and active listening, with a track record of building trusted relationships with senior stakeholders across product and engineering.
• Proven experience managing large design initiatives end to end and balancing priorities across disciplines.
• Mastery of design systems thinking, not just single-purpose apps.

Responsibilities

• Define the vision for your product area and guide the team through implementation, collaborating with product owners, engineers, and user research.
• Serve as the primary liaison linking design, product, engineering, and marketing across multiple disciplines.
• Oversee multiple web and mobile features and experiences across a broad product surface.
• Articulate complex ideas to senior leadership via documentation, reviews, and presentations.
• Produce prototypes, wireframes, storyboards, concepts, and other collateral to communicate research results and persuade leadership on new ideas.
• Lead the evolution of design systems by extending the existing style guide, proposing systemic changes, and teaching others the design systems approach.
• Generate detailed final design specifications to guide accurate developer builds.
• Collaborate with developers and quality experts to deliver a polished product.
• Promote and educate others on new interface guidelines and design patterns across the organization.
• Mentor designers, support growth opportunities, and partner with recruiting to attract diverse talent.
• Develop software that is globally accessible, multilingual, and usable for diverse abilities.
• Champion accessibility and advocate for features and bug fixes that prioritize underrepresented groups, challenging decisions that could cause harm.
• Set and own the creative identity of the product, clearly communicating the vision to senior leadership and guiding the team through its implementation.

Skills

Executive communication

Design leadership

AI fluency

Design systems thinking

Education

Related technical degree

Tools

Figma

Job description

Overview

• Location: San Francisco, CA (onsite)
• Salary: USD 197,300 - 344,700 per year
• Experience: 12+ years
• Education: Related technical degree required

Responsibilities

• Define the vision for your product area and guide the team through implementation, collaborating with product owners, engineers, and user research.
• Serve as the primary liaison linking design, product, engineering, and marketing across multiple disciplines.
• Oversee multiple web and mobile features and experiences across a broad product surface.
• Articulate complex ideas to senior leadership via documentation, reviews, and presentations.
• Produce prototypes, wireframes, storyboards, concepts, and other collateral to communicate research results and persuade leadership on new ideas.
• Lead the evolution of design systems by extending the existing style guide, proposing systemic changes, and teaching others the design systems approach.
• Generate detailed final design specifications to guide accurate developer builds.
• Collaborate with developers and quality experts to deliver a polished product.
• Promote and educate others on new interface guidelines and design patterns across the organization.
• Mentor designers, support growth opportunities, and partner with recruiting to attract diverse talent.
• Develop software that is globally accessible, multilingual, and usable for diverse abilities.
• Champion accessibility and advocate for features and bug fixes that prioritize underrepresented groups, challenging decisions that could cause harm.
• Set and own the creative identity of the product, clearly communicating the vision to senior leadership and guiding the team through its implementation.

Requirements

• 12-15+ years of experience designing and delivering software products within cross-functional teams, including shaping product vision at a senior leadership level.
• Ability to deliver solutions on time with on-site and distributed teams, while managing stakeholder expectations.
• Deep understanding of user-centered design methods and best practices, using analytics and research to drive decisions and iterations.
• Strong AI fluency, including experience with emerging AI tools and new workflows.
• Ability to explore ideas, persuade, and build consensus with senior leadership on fast-moving projects with ambiguity and deadlines.
• Capability to produce original, high-quality design work that meets business needs and appropriate fidelity for each project phase.
• Executive-level communication and active listening, with a track record of building trusted relationships with senior stakeholders across product and engineering, including recruiting diverse talent.
• Proven experience managing large design initiatives end to end and balancing priorities across disciplines.
• Commitment to process improvement and driving meaningful changes at team or organizational levels.
• Mastery of design systems thinking, not just single-purpose apps, including teaching others the design systems approach.
• Willingness to engage in difficult conversations about ethics and equality, questioning processes that may harm others and speaking up when needed.
• Expert knowledge of current design tools such as Figma and the ability to learn new tools quickly.
• A related technical degree is required.
• Experience in E-commerce or app marketplaces is a plus.

Technologies

• Figma

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Job Category

User Experience

About Salesforce

Salesforce is a leading AI powered CRM that blends human talent with technology to drive customer success. The AgentExchange UX team operates at the intersection of marketplace design, enterprise scale, and AI enabled innovation. Salesforce UX teams craft enterprise and consumer products, develop new design patterns, and collaborate across disciplines to deliver inclusive, human centered experiences.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and does not discriminate in hiring. Compensation varies by location, job level, knowledge, skills, and experience. Base salary ranges may include additional incentive compensation, equity, and benefits. In the United States, the typical base range is 197,300 to 313,700 annually; in select SF or NYC metro areas, the base range is 237,700 to 344,700 annually. Benefits include time off, healthcare, life and disability insurance, 401(k), and an employee stock purchasing program.