Senior Manager, User Interface/User Experience

Relha LLC; San Francisco, Northern (CA, KY); Hybrid; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Manager of User Interface/User Experience to lead a high-impact UX team focused on AI-powered automation, Flow Builder, and Automation Services. You will drive cross-functional collaboration, set design standards, and mentor designers to deliver scalable, accessible experiences.

This role emphasizes strategic leadership, design systems collaboration, and hands-on guidance for AI-native workflows.

Qualifications

• 6+ years of design leadership experience.
• Experience leading UX teams for AI-enabled platforms.
• Background in Design, Human-Computer Interaction, Front-End Development, or equivalent.

Responsibilities

• Champion wellbeing by fostering psychological safety, providing day-to-day prioritization, and creating space for designers to learn, grow, and do their best work.
• Lead and grow a high-impact UX team building AI-powered, cross-platform automation experiences, with a focus on Flow Builder and the broader Automation Services platform.
• Define and uphold design standards to eliminate redundant interface work, scaling accessibility, quality, and consistency through shared systems, critique, and documentation.
• Drive strategic initiatives and continuous improvement across the Automation Services platform, using research, data, and experimentation to align user-centered solutions with business goals and long-term strategy.
• You have 6+ years of design leadership experience, with a track record of hiring, coaching, and developing high-performing Product Designers within automation or AI platform domains.
• You own the design quality bar for a product area and can raise craft across a team, balancing the needs of novice and expert users.
• You influence product and function-level roadmaps by surfacing insights and clarifying ambiguity, shaping priorities alongside Product and Engineering leadership.
• You actively use AI tools in your own practice and can guide a team through AI-native workflows, including agent design, persona development, and evaluating AI-generated prototypes and documentation.
• You bring a background in Design, Human-Computer Interaction, Front-End Development, or equivalent practical experience — we highly value diverse backgrounds, including extracurricular leadership, military experience, and volunteer roles.
• You have designed or managed teams focused on platform automation, workflow, or low-code/no-code building tools.
• You have direct experience with Salesforce automation products such as Flow Builder, or have shipped products where people plan, act, and refine work alongside AI.
• You have partnered closely with design systems and accessibility teams to scale consistent, inclusive experiences.

Skills

Design leadership

People management

Cross-functional collaboration

AI design tooling

Design systems

Accessibility

Tools

Flow Builder

Job description

Senior Manager, User Interface/User Experience

Job Category

User Experience

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce Automation Services is the team behind Flow Builder and the automation layer that powers Agentforce. Millions of admins and developers build on these tools every day, running over 600 billion automations a month. As automation becomes agentic—where users increasingly instruct and collaborate with AI across their workflows—we are looking for a Senior Manager, Product Design to lead our next chapter.

We are looking for a Senior Manager, User Interface / User Experience to act as a trusted cross-functional leader who delivers scalable, user-centered solutions. Crucially, you will lead with care—promoting team health, resolving blockers, and protecting a sustainable pace in a high-velocity engineering environment. You are comfortable operating independently across large-scale programs, applying systems thinking to align design with business outcomes.

What You'll Actually Be Doing

Champion wellbeing by fostering psychological safety, providing day-to-day prioritization, and creating space for designers to learn, grow, and do their best work.

Lead and grow a high-impact UX team building AI-powered, cross-platform automation experiences, with a focus on Flow Builder and the broader Automation Services platform.

Define and uphold design standards to eliminate redundant interface work, scaling accessibility, quality, and consistency through shared systems, critique, and documentation.

Drive strategic initiatives and continuous improvement across the Automation Services platform, using research, data, and experimentation to align user-centered solutions with business goals and long-term strategy.

You have 6+ years of design leadership experience, with a track record of hiring, coaching, and developing high-performing Product Designers within automation or AI platform domains.

You own the design quality bar for a product area and can raise craft across a team, balancing the needs of novice and expert users.

You influence product and function-level roadmaps by surfacing insights and clarifying ambiguity, shaping priorities alongside Product and Engineering leadership.

You actively use AI tools in your own practice and can guide a team through AI-native workflows, including agent design, persona development, and evaluating AI-generated prototypes and documentation.

You bring a background in Design, Human-Computer Interaction, Front-End Development, or equivalent practical experience — we highly value diverse backgrounds, including extracurricular leadership, military experience, and volunteer roles.

You have designed or managed teams focused on platform automation, workflow, or low-code/no-code building tools.

You have direct experience with Salesforce automation products such as Flow Builder, or have shipped products where people plan, act, and refine work alongside AI.

You have partnered closely with design systems and accessibility teams to scale consistent, inclusive experiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.