User Experience Technician

UW Advancement Careers; Seattle (WA); On-site; USD 45,000 - 54,000; Full time

Job summary

UW Advancement Careers in Seattle is seeking a User Experience Technician to support the University Libraries’ public services and collection management. The role reports to the User Experience Supervisor and requires strong customer service, clear communication, and the ability to work both independently and with colleagues.

The position features a regular Monday–Friday schedule on site, with a focus on cataloging, stacks maintenance, and public desk assistance, and offers benefits and a

Qualifications

• High school diploma or equivalent with three years of library technical experience.
• Applicants who do not meet qualifications will not be forwarded to the hiring manager.
• Demonstrated commitment to customer service.
• Ability to clearly explain complex services in person, over the phone, and in written correspondence.
• Demonstrated ability to work cooperatively with other staff as well as independently with direction.
• Commitment to promote equitable access and service to a diverse community.
• Experience with Microsoft Word and Excel.
• Familiarity with Ex Libris Alma and Primo systems.

Responsibilities

• Collection Maintenance 65% – including record updates, stacks maintenance, preservation review, and processing course reserves
• Public Services 25% – including public service desk work
• Additional Duties 10% – including support for operations, unit/departmental projects, and procedure review

Skills

Customer service

Communication

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Ex Libris Alma

Ex Libris Primo

Job description

Job Description

has an outstanding opportunity for a User Experience Technician to join their team.

About This Opportunity

Reporting to the User Experience Supervisor, the User Experience Technician performs complex technical and public service tasks in collection processing and management, information assistance, and reference service. Regular academic quarter schedule is Monday – Friday 7:00 a.m. - 4:00 p.m.; schedule may vary according to the service needs and building hours.

Key Responsibilities

• Collection Maintenance 65% – including record updates, stacks maintenance, preservation review, and processing course reserves
• Public Services 25% – including public service desk work
• Additional Duties 10% – including support for operations, unit/departmental projects, and procedure review

Required Qualifications

Minimum Qualifications

• High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level.
• Applicants who do not meet these qualifications will not be forwarded to the hiring manager.

Additional Qualifications

• Demonstrated commitment to customer service.
• Ability to clearly explain complex services and policies in person, over the phone, and in written correspondence.
• Demonstrated ability to work cooperatively with other staff as well as independently with direction.
• Demonstrated commitment to promote equitable access and service to a diverse community.

Preferred Qualifications

• Demonstrated experience with Microsoft Word, Excel
• Familiarity with Ex Libris’s Alma and Primo systems.

Working Conditions

• Must be able to lift 25-50 pound boxes and push heavy book trucks.

Compensation, Benefits And Position Details

Pay Range Minimum:

$45,144.00 annual

Pay Range Maximum

$54,468.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

WFSE Libraries

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.