User Experience Researcher III

Fanatics Betting & Gaming; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a User Experience Researcher to drive user-centered decision-making across product teams. You will execute research projects to deepen understanding of fan behaviors, needs, and pain points, collaborating with Product, Design, and Engineering to influence the Fanatics customer experience.

You will conduct qualitative interviews, manage unmoderated tests, and synthesize insights for leadership and cross-functional partners.

Qualifications

• 2–4 years of UX research or usability testing experience.
• Foundational knowledge of user-centered design and mixed methods research.
• Ability to synthesize insights and communicate findings clearly.
• Experience collaborating with cross-functional teams in a fast-paced product environment.
• Experience integrating AI into research planning, synthesis, and reporting.

Responsibilities

• Support the Sr. Manager of UX Research in daily operations of the UXR program.
• Collaborate with Product, Design, Engineering, and Commercial Teams to develop research plans.
• Manage research intake requests and create structured plans.
• Plan and execute evaluative research for new and existing features.
• Plan and execute discovery research for future product roadmap.
• Conduct qualitative customer interviews to generate actionable insights.
• Set up and manage unmoderated user tests.
• Plan, manage, and synthesize quantitative surveys.

Skills

UX Research

Usability Testing

Cross-Functional

AI in Research

Communication

Tools

Unmoderated Testing Tools

Survey Software

Transcript Apps

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Fan Ecosystem Team

The Fan Ecosystem team sits across the Fanatics Company and focuses on the Fanatics App, Enterprise Loyalty, and Enterprise identity. The Fanatics App is becoming the daily home for sports fans - the place they buy, bet, collect, and play from one connected surface. We build experiences that impact Fans across the whole of Fanatics and back-end tools that empower Fanatics Operating Companies to improve customer experiences within their specific sites and apps. This role sits on the Experience Design team within Fan Ecosystem, representing the customer voice that empowers fan-first decision-making across product, design, and engineering.

About the Role

We’re looking for a User Experience Researcher to help drive user-centered decision-making across our product teams. In this role, you’ll be responsible for executing research projects that enhance our understanding of fan behaviors, needs, and pain points. You’ll work closely with cross-functional partners to design and conduct research that directly impacts the Fanatics’ customer experience.

What You’ll Do

• Support the Sr. Manager of UX Research in the daily operations of the UXR program.
• Collaborate with Product, Design, Engineering, and Commercial Teams to develop research plans that align with the product roadmap.
• Manage research intake requests from stakeholders, creating structured research plans that drive alignment and reduce inefficiencies.
• Plan and execute evaluative research for new and existing features.
• Plan and execute discovery research for the future product roadmap.
• Conduct qualitative customer interviews to generate insights that inform product and design decisions.
• Set up and manage unmoderated user tests.
• Plan, manage, and synthesize quantitative research efforts such as surveys.
• Work with researchers across different Fanatics verticals to gather holistic fan insights and connect learnings across the Fanatics organizations.
• Manage the collection of and reporting on longitudinal health metrics such as NPS and CSAT.
• Own research operations for projects, including screening and recruiting, scheduling, methodology, tooling, synthesis & analysis processes, and socializing insights.
• Ensure holistic analysis of problems by leveraging multiple primary and secondary data sources.
• Synthesize findings into clear, actionable insights and communicate them effectively to non-research audiences including leadership, product, design, engineering, marketing, and commercial teams.
• Advocate for research findings and the voice-of-the-customer in a variety of settings, across communication channels, and across stakeholders.
• Assist in other research operations work such as research participant management, data management, defining and documenting processes, selecting research tools, and standardizing methods.
• In addition to research responsibilities, you will also grow your professional research skills and expertise, work alongside experienced product and design professionals, and have opportunities to perform research in many capacities and methods.

What We’re Looking For

• 2-4 years of experience in UX research, usability testing, or a related field.
• Strong foundational knowledge of user-centered design principles, and mixed methods research background.
• Ability to synthesize insights and communicate findings in a clear, impactful way.
• Time management skills that support reporting on customer insights quickly and regularly.
• Experience collaborating with cross-functional teams in a fast-paced product development environment.
• Familiarity with research tools such as unmoderated interviewing tools, survey software, transcript apps, and video editing.
• Experience integrating AI into your everyday research work, from research planning, to synthesis and reporting.
• A business-curious researcher who can apply data toward product decisions and revenue creation.
• Good communication skills (written and spoken), and a comfort level with sharing research results to stakeholders.
• Strong organizational skills with the ability to manage multiple research projects simultaneously.
• Proven collaboration skills and comfort with building connections throughout an organization.

Bonus Points

• Experience with quantitative research methods, strong survey design skills, and data analysis skills.
• Background in human-computer interaction (HCI) or user experience design.
• Experience working within an agile product development environment.
• Embracing ambiguity as an opportunity to make a big difference on an exceptional team of talented people!
• Fearlessness about change, innovation, and meeting new challenges.

Why Join Us?

• Be part of a growing research team that values collaboration, curiosity, and impact.
• Work on products that shape fan experiences and engagement at scale.
• Influence product decisions through meaningful, user-driven insights.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Voluntary Self-Identification

As set forth in Fanatics Betting & Gaming’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.