User Experience Researcher

Accenture Federal Services; Washington (District of Columbia); On-site; USD 70,000 - 153,000; Full time

Job summary

Accenture Federal Services is seeking a UX Researcher to reveal user needs by conducting research, working with cross-functional teams, and performing usability studies. You will deliver oral and written presentations, evaluate qualitative and quantitative data, and help the UX team understand what makes a user’s experience intuitive and accessible.

You will collaborate with designers and stakeholders to uncover insights, recruit participants, and maintain a centralized UX research repository to

Qualifications

• Bachelor’s Degree in human behavior or related field, or equivalent experience.
• Minimum 5 years of UX research experience.
• Ability to perform all research related tasks including research, planning, evaluating, and iteration.
• Ability to quickly and effectively share research results.
• Experience with Microsoft Office, Dscout, Optimal Workshop, Figma, Confluence, or JIRA is a plus.
• Knowledge of UX research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated).
• Understanding of integrating qualitative and quantitative research methods to improve research outcomes.

Responsibilities

• Collaborate with designers and stakeholders to understand research needs.
• Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out actionable insights.
• Recruit participants for research studies.
• Communicate statuses and updates of research studies to stakeholders.
• Continuously update the UX research repository.
• Identify opportunities to improve user experience based on research insights.
• Build a UX research repository that delivers efficiency for clients.

Skills

UX research

Qualitative research

Quantitative research

Stakeholder communication

Education

Bachelor's degree in Human Behavior or related field

Master's Degree (bonus)

Tools

Dscout

Optimal Workshop

Figma

Confluence

JIRA

Microsoft Office

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As a UX Researcher, you will reveal what our users need from the client’s products by conducting research, working with cross‑functional teams, and performing usability studies. These responsibilities include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience intuitive, accessible, and seamless.

The work:

• Collaborate with designers and stakeholders to understand research needs
• Conduct all stages of UX research:identifying, planning, driving, conducting, analyzing, and reporting out actionable insights
• Recruit participants for research studies
• Communicate out statuses and updates of research studies to stakeholders
• Continuously update the UX research repository
• Work cross‑functionally with product owners, designers, contentproducersand leadership to helpidentifysignificant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation
• Identifyopportunities to improve user experience based on research insights
• Build a UX research repository that delivers efficiency for clients

Here’swhat you need:

• Bachelor’s Degreein humanbehavior or related field, or equivalentexperience
• Minimum 5yearsofUX research experience
• Ability to perform all research related tasks including research, planning, evaluating, and iteration
• Ability toquickly and effectively share research results
• Ability to learn new software quickly; experience with Microsoft Office,Dscout, Optimal Workshop,Figma,Confluence, or JIRA is a plus.
• Knowledge of UX research modalities and methods (e.g.,generativeand evaluative, participatory design, card sorting, journey mapping, un‑moderated).
• Understanding of integrating qualitative and quantitative research methods to improve research outcomes.

Bonus points if you have:

• Master’s Degree
• Minimum of 1 year of experienceleading aworkstream
• Client-facingexperience in thefederal or publicsector

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$69,900—$153,000 USD

_ What We Believe _

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

_ Equal Employment Opportunity Statement _

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affiliation??

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants ... please click here for additional important information.