User Experience Researcher

Qorali; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Qorali is seeking a User Research Consultant for a 12-month contract to understand customer needs, uncover insights, and translate research into experience improvements. The role targets early-career CX/UX researchers with a hands-on approach to qualitative and quantitative methods and data-driven recommendations.

You will work with cross-functional teams across business, product, design, and technology to drive CX enhancements and measurable outcomes, leveraging tools like Qualtrics, Medallia,

Qualifications

• 2-3 years' experience in CX, User Research, UX Research, Customer Research, Service Design, or a related field.
• Hands-on experience with CX research and customer feedback analysis.
• Experience with user flows, journey mapping, research, and analytics.
• Understanding of CX measurement, surveys, and customer experience metrics.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience supporting or delivering CX projects from research through to recommendations and improvement

Responsibilities

• Conduct traditional CX and user research, using qualitative and quantitative methods.
• Analyse customer feedback, research findings, and customer/user analytics to identify trends, pain points, and opportunities.
• Create and interpret user flows, journey maps, and experience maps.
• Support CX measurement programmes, including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.
• Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
• Support the planning and execution of CX improvement projects, translating insights into practical recommendations.
• Work with business, product, design, and technology stakeholders to improve customer and employee experiences.

Skills

CX research

User research

Facilitation

Stakeholder engagement

Qualitative analysis

Quantitative analysis

Tools

Qualtrics

Medallia

SurveyMonkey

Figma

FigJam

Miro

Power BI

Tableau

Jira

Confluence

Job description

12-month contract | 2-3 years' experience

Applicants must have full US work authorisation - no visa sponsorship available

We're looking for a User Research Consultant to join our team on a 12-month contract.

This is a great opportunity for an early-career CX, User Research or UX Research professional who enjoys understanding customer needs, uncovering insights, and turning research and data into meaningful experience improvements.

What you'll do

• Conduct traditional CX and user research, using qualitative and quantitative methods.
• Analyse customer feedback, research findings, and customer/user analytics to identify trends, pain points, and opportunities.
• Create and interpret user flows, journey maps, and experience maps.
• Support CX measurement programmes, including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.
• Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
• Support the planning and execution of CX improvement projects, translating insights into practical recommendations.
• Work with business, product, design, and technology stakeholders to improve customer and employee experiences.

What we're looking for

• 2-3 years' experience in CX, User Research, UX Research, Customer Research, Service Design, or a related field.
• Hands-on experience with CX research and customer feedback analysis.
• Experience with user flows, journey mapping, research, and analytics.
• Understanding of CX measurement, surveys, and customer experience metrics.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience supporting or delivering CX projects from research through to recommendations and improvement.

Tools

Experience with tools such as Qualtrics, Medallia, SurveyMonkey, Figma, FigJam, Miro, Power BI, Tableau, Jira, or Confluence is beneficial.

You'll work alongside experienced CX and technology professionals, gaining hands-on experience across User Research, CX measurement, analytics, journey mapping, facilitation, and enterprise-scale experience transformation.

If you're passionate about understanding customers, conducting research, and turning insight into action, we'd love to hear from you.