User Experience Researcher

Black Canyon Consulting; Bethesda (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k plan with employer contribution

Paid holidays

Vacation

Tuition reimbursement

Job summary

Black Canyon Consulting in Bethesda, MD is seeking a UX Researcher to lead user research efforts for government IT modernization projects. You will conduct interviews, usability tests, surveys, and data analysis to inform design decisions and improve user experiences.

Collaborate with product and development teams to define user personas, requirements, and use cases. Prepare wireframes and documentation, and help create engaging content for stakeholders and end users.

Qualifications

• 3+ years of UX research experience.
• Experience conducting interviews and gathering data.
• Strong oral and written communication skills.
• Familiarity with user-centered design principles.

Responsibilities

• Identify and document stakeholders and user personas for data sequencing initiative.
• Conduct user research through interviews, surveys, and focus groups.
• Prepare product use cases and wireframes for stakeholder engagement.
• Create help docs and web content.
• Plan workshops and codeathons to refine data model components.

Skills

UX Research

Interviewing

Usability testing

Data analysis

Communication

Education

Bachelors degree in relevant field

Advanced degree desired

Tools

Figma

Adobe XD

Job description

Overview

Black Canyon Consulting (BCC) is a hiring for a UX Researcher to lead user research efforts and provide actionable insights for our government clients success of the IT/Product Modernization for one of the largest public repositories of high throughput data sequencing. You will conduct user interviews, usability testing, and analyze data to inform design decisions and enhance user experiences. Strong analytical skills, excellent communication, and a thorough understanding of user-centered design principles are essential.

In this role, you will conduct user research, perform usability testing, and analyze data to inform design decisions and enhance user experiences for government clients. Strong analytical skills, excellent communication, and a thorough understanding of user-centered design principles are essential.

Roles & Responsibilities

• Identify and document key stakeholders and user personas for our highly visible data sequencing initiative
• Identify and document user personas
• Develop outreach strategy for new data model
• Conduct user research through user interviews, surveys, and focus groups to gather insights on user needs and preferences
• Compile findings into actionable requirements for the updated data model development
• Prioritize requirements based on business goals and user needs
• Measure impact of the initiative on user’s sentiment
• Create help documents and other web content
• Create communication assets for stakeholder engagement and marketing
• Document product use cases
• Document product specifications and related data structures
• Prepare product wireframes and prototypes for engagement with stakeholders
• Plan and implement workshops and codeathons to refine data model components and related products

Education and Experience

• Bachelor’s degree in relevant field; advanced degree desired
• 3+ years of UX Research experience
• 3+ years conducting interviews and gathering data
• 3+ years of Figma, Adobe XD, or similar experience
• Must have strong oral and verbal communication skills

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.We offer a competitive salary commensurate with experience.