User Experience Program Coordinator – AI Safety Community

Constellation; Berkeley (CA); Hybrid; USD 105,000 - 133,000; Full time

Benefits offered by this job

Healthy meals

Unlimited snacks

Generous vacation

401(k) match

Commuter benefits

Insurance (health/dental/vision)

Collaborative team

Job summary

Constellation, based in Berkeley, CA, seeks a hands-on Program Coordinator to enhance member experience across programs and spaces. You will interview members, synthesize insights, and design improvements with the operations team to ensure programs serve researchers and organizations effectively.

The role emphasizes user experience, community engagement, and strategic analysis, with on-site work at our Berkeley office and opportunities to learn about AI safety while building program management

Qualifications

• Experience conducting user interviews and synthesizing insights.
• Strong communication skills, written and verbal.
• Ability to prioritize and triage competing needs.

Responsibilities

• Spend time with members to understand experiences, needs, and friction.
• Conduct user interviews and gather feedback through conversations, surveys, and observation.
• Provide strategic problem-solving and rapid response to community needs with triage frameworks.
• Identify patterns in what's working well and where friction occurs.
• Make recommendations for improvements to programs, spaces, and member experience.
• Partner with the operations team to implement experience enhancements.

Skills

User Research

UX Research

Communication

Project Management

Stakeholder Engagement

Job description

Constellation, based in Berkeley, CA, seeks a hands-on Program Coordinator to enhance member experience across programs and spaces. You will interview members, synthesize insights, and design improvements with the operations team to ensure programs serve researchers and organizations effectively.

The role emphasizes user experience, community engagement, and strategic analysis, with on-site work at our Berkeley office and opportunities to learn about AI safety while building program management