User Experience Designer III (Remote - North Carolina)

First Citizens; Raleigh (NC); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading financial services firm seeks a UX Designer to enhance its digital user experience. The role involves creating design solutions, conducting user research, and collaborating with IT and business stakeholders. Applicants should hold a relevant degree or equivalent experience in UX, particularly in financial services.

Qualifications

• 2 years of experience in User Experience (UX) required.
• Experience in financial services industry preferred.
• Current or former contractor/contingent worker for First Citizens Bank required.

Responsibilities

• Monitors and enhances digital user experience through user journey maps and prototypes.
• Writes and executes test plans for new designs, ensuring successful implementation.
• Collaborates with project teams for strategic initiatives across the Bank.

Skills

Understanding of digital design

User experience

Interaction design

Information architecture

Wireframing/rapid prototyping

Usability studies

Education

Bachelor's Degree in UX Design or related field

High School Diploma or GED

Job description

Overview

This is a remote position that may only be hired in the following location: North Carolina.

This position for creating design solutions for digital products, services and channels through collaboration with designers, product owners, product managers, developers and business stakeholders. Provides expert consultation on the creation of digital experiences that align to client expectations, needs, and ease of access. Leads aspects of design and user testing for cross-functional and enterprise-wide initiatives. Works closely with Information Technology (IT) teams on digital deliverables. Facilitates the strategic execution of developed digital enhancements and initiatives through strong technical acumen.

Responsibilities

• UX Design - Monitors and enhances the Bank's digital user experience by creating and iterating user journey maps, wireframes, low-fidelity prototypes, and other artifacts. Ensures that digital products, services, and channels deliver an efficient, easy-to-use experience for clients. Guides the design process of digital products, services, and channels for successful integration and user acceptance.
• User Research & Testing - Writes and executes test plans prior to implementation for new designs, monitoring and researching results to ensure the successful implementation of digital products, services, or channel enhancements. Works to resolve issues.
• Collaboration - Works closely with project teams and other stakeholders in the enhancement and implementation of strategic initiatives throughout the Bank. Coordinates digital deliverables with the IT department.

Qualifications

Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)

Preferred Area of Study: UX Design, Human Computer Interaction (HCI)Preferred Area of Experience: Financial Services IndustryLicense or Certification Type: null nullSkill(s): Understanding of digital design, user experience, interaction design and information architecture., Understanding of design patterns and visual design systems., Understanding of the internet, web application development, and system design., Experience in wireframing/rapid prototyping and related software (e.g. Axure, Figma, Adobe Sketch)., Understanding of how research and analytics data can help guide design decisions., Experience conducting usability studies, moderating sessions, and communicating insights.

Current or former experience as a contractor/contingent worker for First Citizens Bank and/or any of its subsidiaries is required.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.