User Experience Designer

Farm Credit Services of America; Omaha (NE); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Frontier Farm Credit in Omaha, NE is seeking a User Experience Designer to deliver user-centered solutions that support customer needs and team collaboration. You will lead concept development, create wireframes and high-fidelity designs, and conduct usability studies to ensure a strong user experience for our websites and applications.

You will mentor teammates, apply design system updates, and collaborate with product managers to translate user stories into concrete design solutions.

Qualifications

• 4+ years of experience in UX designer, interaction designer, information architect or similar role.
• Portfolio presentation required.
• Advanced experience using Figma.

Responsibilities

• Lead UX design from concept to implementation across websites and applications.
• Create wireframes and high-fidelity designs; develop interaction models and information architecture.
• Collaborate with product managers and stakeholders to translate user stories into concrete design solutions.
• Mentor and train team members; promote design system updates.
• Travel up to 10% for user research and stakeholder meetings.

Skills

UX design

Interaction design

Information architecture

Usability testing

Portfolio presentation

Education

Bachelor's degree in HCI/Engineering/CS/Design

Tools

Figma

Job description

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AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica)and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Job Summary

*Incumbent must work from the Omaha, NE office three days per week.

We are looking to add a User Experience Designer to our team. This position plays a key role in delivering user-centered solutions that create value by supporting customer needs and team collaboration. The Experience Designer will work to creatively solve user challenges and provide simple and delightful digital experiences. This individual will apply strong problem-solving skills and demonstrate independent self-direction, while exemplifying team collaboration and open communication. They will provide design leadership and mentoring to team members involved in delivering engaging experiences from idea to implementation and through post-implementation. This individual will provide guidance to the organization on leading practices and design trends in user experience design, and how best to incorporate these practices into our development practices and experiences. They will also lead concept development, create wireframes and high-fidelity designs, develop interaction models and information architecture, and conduct design reviews to ensure a strong user experience for websites and applications in development.

Interaction Design

• Facilitate the development of use case scenarios, planning and execution of usability testing to be leveraged in the design of interactive prototypes. Champion design system updates based on user feedback, trends and best practices. Initiates conversations across design and development to align interaction patterns with user goals.
• Apply principles of information architecture to design effective content structure, organization, and user way finding. Visual Design
  • Apply existing brand guidelines and design systems to create visually cohesive and on-brand experiences. Collaborate with relevant teams to understand and incorporate overall brand strategy into design solutions.
  • Lead ideation, elaboration and sketching sessions. Distill business and customer needs into focused, understandable outcomes such as customer personas, storyboards, customer journey maps, and use case scenarios. Design wireframes and high-fidelity comps in adherence with design systems. Champion style guide updates to design system based on user feedback, trends and best practices.

Design Research

• Engage in the planning, execution and analysis of pragmatic testing scenarios. Moderate usability tests. Conduct user interviews and contextual inquiry activities. Incorporate user preferences, usability findings, and visitor data into in-flight designs.

Story / Requirements Collaboration

• Collaborate with product managers and stakeholders to understand and balance customer needs with business objectives, articulating how design solutions will meet these requirements.
• Actively participate in the translation of user stories and business requirements into concrete, actionable design solutions and specifications.
• Proactively identify potential design challenges or opportunities arising from requirements and propose effective solutions.

Essential Duties and Responsibilities Cont.

Mentoring and Training

• Engage others to develop a learning environment for user experience designers, consisting of guidelines aligned with the Associations' vision, strategic initiatives, and business unit goals.
• Champions open communication and creates space for cross-functional dialogue around design priorities and constraints.

Travel Time

• 10% travel required during the day and overnight

Education Requirements

• Bachelors degree in Human Computer Interaction (HCI), Engineering, Computer Science or Design preferred.

Years of Experience

• 4+ years of experience in User experience designer, interaction designer, information architect or similar role. Demonstrated ability to manage small projects and the design of medium to large solutions. Provide design leadership to project teams and mentors team members as needed.
• Advanced experience using Figma.
• Candidates should be prepared to present your portfolio to showcase your experience in solving complex UX problems and creating user-centered designs.

Why Us:

For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:

• Retirement Plans: 401(k)
• Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
• Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay

For a comprehensive overview of our total reward offerings,

About Us:

AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education. AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.