User Experience Athlete ( Night shift, Remote)

Ultrahuman; San Francisco (CA); Remote; USD 70,000 - 100,000; Full time

Job summary

Ultrahuman is seeking a User Experience Athlete to enhance customer satisfaction through effective query management and product expertise. In this role, you will collaborate with diverse teams and proactively review user journeys to ensure excellence in customer experience. Ideal candidates are detail-oriented, strong problem solvers, and passionate about health tech.

Qualifications

• Strong listening skills and problem-solving capabilities.
• Proficiency in managing customer queries across various platforms.
• Experience in user journey analysis for improving customer experience.

Responsibilities

• Manage incoming customer queries via support channels.
• Build deep product knowledge to address user pain points.
• Collaborate with teams to share customer feedback for improvements.

Skills

Problem Solving

Attention to Detail

Customer Management

Cross-Functional Collaboration

Communication

Job description

About Ultrahuman:

Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.

About the Role:

As a User Experience Athlete, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team, that can make or break us, at Ultrahuman. If you are a good listener, love solving problems, and have great attention to detail, embracing the night owl life (from 10.00pm to 8.00am IST) we would love to connect with you!

Responsibilities:

• Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
• Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
• Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
• Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
• User Journey Review: Proactively review the user journey to identify and address areas for improvement.
• Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
• Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.

To Apply:

• Send across a Loom Video answering the following questions to [e-mail].
• Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
• Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here )
• According to you, what's the distinguishing factor between good and great customer experience?