User Engagement Specialist ES - Data (REMOTE)

Pratt & Whitney; United States; Remote; USD 101,000 - 203,000; Full time

Job summary

Join a leading aerospace and defense company as a User Engagement Specialist in the Data Team. In this remote role, you will provide user support, manage social media communities, and analyze feedback to enhance customer engagement. The position requires significant experience in user engagement and knowledge of AI, offering a competitive salary and comprehensive benefits.

Benefits

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Qualifications

• Minimum of 8+ years’ experience in user engagement or customer service.
• Experience managing social media platforms.
• Basic understanding of data management principles.

Responsibilities

• Provide Level 1 end-user support for various applications.
• Diagnose and troubleshoot common issues with ES Data products.
• Collect and analyze user feedback to identify pain points.

Skills

User engagement

Customer service

AI knowledge

Social media management

Data management

Education

Bachelor’s degree in communications, business, information technology or related field

Job description

Date Posted:

2025-05-09

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services ES – Data Team:

RTX has an opening for a User Engagement Specialist ES-Data (Manager, Business Systems and Transformation) role.

• What You Will Do:
  • Provide Level 1 end-user support for various applications owned by ES Data, namely Xeta AI.
  • Diagnose and troubleshoot common issues with ES Data products and services.
  • Deliver superior customer service in a prompt, professional, and courteous manner to ensure reported issues are resolved, achieving customer satisfaction.
  • Escalate complex issues to higher-level support teams as needed and follow up to ensure resolution.
  • Collect and analyze user feedback to identify pain points and opportunities for improvement.
  • Collect and regularly analyze metrics related to communication channels and recommend improvements based on metrics analysis.
  • Work closely with Program and Product managers to recommend and implement improvements to ES Data products and services based on user feedback and best practices.
  • Manage and facilitate internal social media communities.
  • Communicate updates, new features, and best practices to users through various channels, including newsletters, intranet, and social media.
  • Provide communications support for internal and external announcements and campaigns in collaboration with relevant teams.
  • Adhere to and contribute to defining processes that produce best-in-class consumer engagement experiences by providing the voice of the customer and focusing on constant improvement.
  • Execute on special initiatives and projects as assigned.

Qualifications You Must Have:

• Minimum of 8+ years’ experience in user engagement, customer service or similar role and a bachelor’s degree in communications, business, information technology, or a related field or equivalent combination of related work experience and schooling in lieu of degree; 5+ years related work experience.
• Knowledge of and experience in AI.
• Experience managing social media platforms and creating engaging content.
• Basic understanding of data management principles.
• Current U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Excellent written and verbal communication skills, with the ability to adapt content for use on multiple platforms.
• Ability to work effectively under the pressure of deadlines and adapt quickly to shifts in priorities.
• Ability to communicate confidently and effectively with all levels of internal senior leadership, and externally with partners and customers.

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will berequired to work from one of the 50 U.S.states (excluding U.S. Territories). Employees who areworking in Remote roles will work primarily offsite (from home).An employeemay be expected totravel to the site location as needed.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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