Used Vehicle Acquisition Specialist

Group 1 Automotive, Inc.; Owings Mills (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Disа

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment with job

Structured, paid training leading to [

Pinnacle Awards Program

Job summary

Group 1 Honda Owings Mills is looking for a Used Vehicle Acquisition Specialist to grow pre-owned inventory by engaging with service customers through follow-up calls and in-person conversations. You will identify potential selling or trade-in opportunities and connect customers with the Sales team.

You will build relationships, generate interest, and schedule appraisals while working closely with the Sales and Used Vehicle teams to ensure a smooth handoff and a positive customer experience.

Qualifications

• BDC, customer service, or appointment-setting experience preferred.
• Bilingual is a plus.
• Strong communication, interpersonal, and relationship-building skills.
• Self-motivated with ability to work in a fast-paced dealership environment.
• High school diploma or equivalent.
• Valid driver license and good driving record.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities.
• Make outbound follow-up calls to current and previous service customers.
• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade.
• Schedule vehicle appraisal and acquisition appointments.
• Maintain consistent and professional follow-up with prospective customers.
• Accurately document customer interactions, appointments, and follow-up activity.
• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff.
• Deliver a friendly, professional, and low-pressure customer experience.

Skills

BDC experience

Bilingual

Communication skills

Interpersonal skills

Self-motivated

Valid driver's license

Education

High school diploma or equivalent

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Honda Owings Mills, part of Group 1 Automotive, a leader in automotive retail, is seeking a Used Vehicle Acquisition Specialist to join our team!

In this role, you will help grow our pre-owned vehicle inventory by engaging with service customers through follow-up calls and in-person conversations to identify potential selling or trade-in opportunities. You will build relationships, generate interest, and connect customers with our Sales team to explore their options.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities
• Make outbound follow-up calls to current and previous service customers
• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade
• Schedule vehicle appraisal and acquisition appointments
• Maintain consistent and professional follow-up with prospective customers
• Accurately document customer interactions, appointments, and follow-up activity
• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff
• Deliver a friendly, professional, and low-pressure customer experience

Qualifications

• Automotive BDC, customer service, or appointment-setting experience is preferred
• Bilingual is a plus
• Strong communication, interpersonal, and relationship-building skills
• Self-motivated with the ability to work in a fast-paced dealership environment
• High school diploma or equivalent
• Valid driver license and good driving record

Compensation: The expected salary range for this position is $60,000 - $80'000/ a year based on experience.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.