Used Firearms Specialist & Customer Experience Lead

Bass Pro Outdoor World; Thornton (CO); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Discounts on merchandise

Medical

Dental

Vision

HSA

FSA

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Outdoor World is seeking a Retail Used Firearms Outfitter to evaluate and purchase used firearms, document them in the bound book, and ensure proper payment to customers. The role requires compliance with ATF and state laws, initiating 4473 forms, and performing final checks prior to transfers.

The position emphasizes legendary customer service, accurate firearm appraisals, and adherence to internal policies while maintaining department standards and participating in continuous training.

Qualifications

• High School Diploma or equivalent experience.
• 2–4 years of experience in relevant role.
• Must be 21 years of age and able to handle firearms.

Responsibilities

• Evaluate, appraise and purchase used firearms.
• Acquire firearms legally per ATF/state laws and company policies.
• Maintain visual standards and clean/stock fixtures in the department.
• Participate in ongoing firearms and sales training.
• Provide legendary customer service and assist customers in buying decisions.
• Process firearm transactions and complete required forms, background checks, and transfers.
• Handle customer issues with good judgement and clear communication.
• Perform other duties as assigned.

Skills

Firearms handling

Appraise market value

Retail knowledge

Computers

Multitasking

Work ethic

Customer service

Education

High School Diploma or equivalent

Job description

Bass Pro Outdoor World is seeking a Retail Used Firearms Outfitter to evaluate and purchase used firearms, document them in the bound book, and ensure proper payment to customers. The role requires compliance with ATF and state laws, initiating 4473 forms, and performing final checks prior to transfers.

The position emphasizes legendary customer service, accurate firearm appraisals, and adherence to internal policies while maintaining department standards and participating in continuous training.