USAF NOC & Service Desk Lead (TS/SCI)

cFocus Software Incorporated; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

cFocus Software seeks a Service Desk / NOC Lead to join our USAF program. This on-site role in Linthicum Heights, MD requires an active TS/SCI clearance.

You will lead daily service desk and NOC activities, oversee Tier 0–Tier 2 support, coordinate incidents, and maintain performance documentation for government review. You will work closely with cybersecurity teams on incident response, change control, and continuity planning, ensuring on-time ticket closure and integration of training and

Qualifications

• Active TS/SCI clearance.
• B.S. Computer Science, Information Technology, or a related field.
• Demonstrated ability to lead service desk or NOC personnel and coordinate incident escalation.

Responsibilities

• Lead daily service desk and NOC activities across systems, applications, infrastructure, and telecom.
• Oversee Tier 0–Tier 2 support and route to higher tiers as needed.
• Ensure incidents and requests are captured and tracked in the ticketing system.
• Coordinate video and telecommunications support and user onboarding.
• Develop and maintain troubleshooting guides and SOPs for government review.
• Monitor system performance and respond to degradation and security alerts.

Skills

Leadership

Incident escalation

Ticketing systems

Knowledge management

Troubleshooting

Service performance reporting

Network infrastructure

Video/telecommunications support

Cybersecurity coordination

Clear communication

Education

B.S. Computer Science/Information Technology

Tools

Ticketing system

Monitoring tools

Incident management software

Job description

cFocus Software seeks a Service Desk / NOC Lead to join our USAF program. This on-site role in Linthicum Heights, MD requires an active TS/SCI clearance.

You will lead daily service desk and NOC activities, oversee Tier 0–Tier 2 support, coordinate incidents, and maintain performance documentation for government review. You will work closely with cybersecurity teams on incident response, change control, and continuity planning, ensuring on-time ticket closure and integration of training and