Usability Analyst

New York University; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

New York University seeks a Research Coordinator to support usability studies across all project phases, from planning to analysis. You will format scripts, run sessions, compile data, and work with stakeholders to clarify objectives and participant sourcing.

You will maintain resources, develop process guidance including responsible AI use in research, and manage participant incentives and payments through university systems.

Qualifications

• Bachelor's degree required with 2+ years of related experience.
• Experience coordinating multiple fast-moving projects across time zones.
• Excellent project management and documentation skills.
• Strong written and verbal communication and stakeholder follow-up.

Responsibilities

• Support usability research projects across all stages of the life cycle.
• Format study scripts and protocols per research best practices.
• Compile data, conduct sessions, take notes, and analyze findings.
• Collaborate with stakeholders to define objectives and recruitment methods.
• Maintain team resources, templates, and shared drives.
• Develop guidance to improve departmental efficiencies and AI in workflows.
• Coordinate participant incentives and process university payments.
• Serve as project administrator, updating stakeholders on progress.

Skills

Project management

Organizational skills

Written and verbal communication

Stakeholder coordination

Follow-up with participants

Education

Bachelor's Degree

Tools

Qualtrics

Monday.com

Job description

Position Summary

• Support and collaborate with team members on usability research projects across all stages of a project’s life cycle.
• Format research scripts and protocols to meet usability research best practices.
• Compile data sets and conduct research sessions or take notes as needed, and perform research analysis.
• Collaborate with team members and stakeholders to understand study objectives, clarify participant requirements, and decide participant sourcing methods.
• Maintain team resources, including training materials, templates for project deliverables, and other research process documentation, and organize shared team drives and folders.
• Develop documentation and guidance to support departmental efficiencies and emerging tools, including responsible use of AI in research workflows.
• Develop client and participant communications and relationships.
• Develop assessments to screen research candidates, collaborate on recruitment strategy planning, and perform key tasks to execute that plan.
• Track and update participant recruitment totals, demographic information, and manage the participant database.
• Coordinate research participant incentives with project stakeholders, process payments through university systems, create payment paperwork, and ensure timely disbursements.
• Serve as project administrator; communicate with stakeholders to move projects forward, and keep the team updated on progress and bottlenecks/roadblocks.
• Maintain Usability Lab research technology toolkit and subscriptions; coordinate with vendors to assess purchasing new research platforms/tools.
• Assist with documenting and tracking product improvements and impact from research.

Qualifications

• Education: Bachelor's Degree.
• Experience: 2+ years of related or professional work experience, or the equivalent education and experience. Must include experience coordinating multiple fast-moving projects of varying levels of complexity concurrently, working across diverse time zones and cultures.
• Preferred Experience: 1+ years of work experience in a research setting supporting in-person data collection or customer-facing work in the tech industry.
• Required Skills: Excellent project management and process mapping skills, strong organizational skills, ability to plan, organize, and document project plans appropriately, excellent written and verbal communication skills, and demonstrated ability to follow up with participants and stakeholders in a timely and thorough manner.
• Preferred Skills: Familiarity with the UX product development process and UX research methods, including participant recruitment tactics and strategies, research methodologies, tools, and applications; some knowledge of user experience design trends and best practices; well-versed in survey software such as Qualtrics; experience with relevant project management tools such as Monday.com.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $72,000.00 to USD $88,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.