(USA) Vision Center Manager NL 1

Walmart Inc.; Clinton (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Walmart Vision Center in Clinton, MD is seeking an optician or apprentice optician to drive sales through effective merchandising, accurate pricing, and strong customer service. The role includes training associates, maintaining inventory and complying with company policies.

You will help customers select products, verify prescriptions and ensure confidentiality of information. The position emphasizes teamwork, integrity, and community-oriented service, supporting Walmart’s standards and

Qualifications

• 2+ years of college or equivalent, or related work experience with optical exposure.
• High school diploma or equivalent.
• Eligibility to work as an optician or apprentice optician under applicable state laws.

Responsibilities

• Hire, train and mentor Vision Center associates; provide guidance and recognize performance.
• Deliver excellent customer service and resolve issues per Company guidelines.
• Ensure compliance with policies, protect assets and maintain confidentiality of records.

Skills

Customer service

Supervisory experience

Retail experience

Optical knowledge

Education

2+ years of college

High school diploma or equivalent

Eligibility to work as optician or apprentice optician

Job description

Position Summary

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing and inventory levels, budgeting and forecasting, assessing economic trends and community needs. Models enforces and provides direction and guidance to Associates on proper Customer-Member service approaches and techniques to ensure Customer-Member needs, complaints and issues are successfully resolved within Company guidelines and standards. Oversees implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community. Ensures compliance with Company and legal policies, procedures and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information, documentation and assigned records. Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures provision of quality eyewear by consulting with and educating Members-Customers selecting products based on Member-Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair and maintaining Optical equipment. Upholds the Company’s Open Door Policy: by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures and suggesting resolution for Associates. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices. Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respect the individual: Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around. Useg creating a sense of belonging, eliminating waste, participating in local giving. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change.

Minimum Qualifications

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• None listed.

Primary Location

8745 BRANCH AVE, CLINTON, MD 20735-2630, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.