(USA) Tire and Battery Service Advisor

Sam's East; Southfield (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Sam's East is seeking a Tire & Battery Center team member to uphold safety standards and keep the sales floor organized, stocked, and clearly signed. The role involves handling damaged goods, processing claims, and assisting members with tire installation appointments.

You will use Sam's Garage and product knowledge to recommend tire and battery products, explain warranties, and help drive service excellence across the club.

Responsibilities

• Maintains safety and standards on the facility and sales floor by following safety policies and reporting unsafe situations.
• Keeps Tire and Battery Center merchandise organized, stocked, priced, and clearly signed.
• Assists members with tire installation scheduling, lead time changes, and service recommendations.
• Provides expert member service using Sam's Garage and product knowledge to suggest suitable tire and battery products and explain warranties.

Job description

Position Summary

What you'll do

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam's Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sam's Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.

Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely