(USA) Tire and Battery Service Advisor

Sam's East; McDonough (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sam's East operates its Tire and Battery Center to deliver safe, efficient service and quality merchandise presentation. The role maintains safety standards, stocks and signs merchandise, and ensures proper handling of damaged goods.

You will assist members with tire maintenance and installation scheduling, use Sam’s Garage, and advise on warranties and best-value options while collaborating with the TBC team to optimize service flow.

Responsibilities

• Ensure safety policies and procedures are followed on the floor and in the Tire and Battery Center (TBC).
• Keep the TBC organized, stocked, zoned and merchandised per policy, including handling of claims, returns, shrink and damages.
• Assist members with tire maintenance and repair services and schedule installations.
• Provide expert member service, recommend safe products, explain warranties, and promote value.
• Drive sales and service excellence by communicating product value and collaborating with club staff.
• Triages service workflow in TBC bays, prioritizes appointments, and supports technicians.
• Demonstrate knowledge of safety, TPMS, product specs, and POS systems.

Job description

Position Summary

What you'll do

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the