(USA) Tire and Battery Service Advisor

Walmart Inc.; Owensboro (KY); On-site; USD 26,000 - 37,000; Full time

Job summary

Sam's Club #4908 in Owensboro, KY is seeking a Tire & Battery Center Team Member to maintain safety on the sales floor, stock and merchandise displays, and assist members with tire installation appointments and service needs.

You will use Sam’s Garage knowledge, TPMS, warranties, and product specs to recommend safe, high-value tire and battery solutions while collaborating with the club team to deliver outstanding member service.

Responsibilities

• Maintain facility and sales floor safety by following all safety policies and procedures.
• Conduct regular safety sweeps and report unsafe situations to management.
• Follow forklift and hazardous material handling requirements.
• Ensure the Tire and Battery Center sales floor is organized, stocked, zoned, and merchandised.
• Handle claims, returns, shrink, and damaged merchandise per policy.
• Stock merchandise, set up displays, clean spaces, and price items.
• Assist members with tire and battery orders and installation appointments.
• Communicate lead time changes and cancellations; offer alternatives.
• Provide expert member service and recommendations on tires and batteries.
• Explain warranties and ensure customers receive value.
• Drive sales and service by promoting TBC offerings and collaborating with club teams.
• Prioritize service workflow in TBC bays; reference Sam’s Garage for timing and priorities.
• Demonstrate safety/compliance knowledge; TPMS, product specs, seasonality.
• Leverage digital tools and handheld devices to plan sales and improve service.
• Act as a brand advocate and support adoption of new tools among staff.

Job description

Sam's Club #4908 5240 Frederica St
Owensboro, KY 42301-7420

R-2674448

$19.00 - $27.00/hr*

Shifts may vary

Position Summary...

What you'll do...

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.

Serves as a brand advocate by valuing