(USA) Tire and Battery Service Advisor

Walmart; Idaho Falls (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company in Idaho Falls is seeking Team Members to enhance customer service and collaborate with associates. Candidates will demonstrate knowledge of safety and compliance, operate cash registers, and act as brand advocates. Valid driver's license and age 18+ required. Retail and auto service experience preferred. Join us in creating a positive workplace culture.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Demonstrates knowledge of safety and compliance protocols.
• Communicates equipment, tools, and supplies needs.
• Acts as a brand advocate valuing member experiences.
• Maintains integrity, ethics, and compliance.
• Delivers results while putting the customer first.

Job description

Overview

Be a Team Member. Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.

What you'll do

• Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapting to new tools and encouraging others to use them.
• Be an Owner: Communicates equipment, tools and supplies needs, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, works hands-on in the physical area, maintains accurate inventory, audit safety and compliance standards; reports complaints, safety hazards and problems with products, services and work areas; completes paperwork, logs and other required documentation; ensures merchandise is packaged, labeled and stored per company policies; identifies member needs, assists with purchasing decisions and resolves issues and concerns.
• Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience in the TBC area, modeling high quality service and products, developing, influencing and inspiring others to work in a respectful, supportive and team-oriented style; understands roadblocks and assists in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; communicates progress and information; determines and recommends ways to address improvement opportunities and adapts to change, difficulties and feedback.
• Respects the Individual: Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent; works as a team, builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence; strengthens the team by mentoring others and recognizing contributions.
• Acts with Integrity: Maintains the highest standards of integrity, ethics and compliance; models Walmart values to support a positive culture; holds oneself and others accountable; supports Walmart’s goal of being a regenerative company by making a positive impact for associates, customers, members and the world.
• Delivers customer-focused results: Delivers results while putting the customer first; makes decisions based on reliable information, balances short and long-term priorities and considers the impact on the team’s ability to deliver for all stakeholders.
• Strives for Excellence: Demonstrates curiosity, takes calculated risks, and shows resilience; drives continuous improvement; open to new technologies and skills and supports others through change.
• Auto service industry, Retail experience (Preferred).

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Valid state-issued driver\'s license.
• 18 years of age or older.

Preferred Qualifications

Auto service industry, Retail experience

Primary Location

700 E 17Th St, Idaho Falls, ID 83404-6152, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.