(USA) Systems Administrator, Technology Support

Walmart; Bentonville (AR); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Disability coverage

Company discounts

Live Better U education benefit

Job summary

Walmart is seeking a Systems Administrator, Technology Support in Bentonville, AR to manage incident response, asset management, and hybrid cloud/on-premises infrastructure. You will configure and monitor VMs, firewalls, VPNs, and core apps while collaborating with stakeholders to improve IT services and documentation.

The role emphasizes adherence to SLAs, cross-functional teamwork, and continuous improvement in system reliability and user experience across Windows and macOS environments.

Qualifications

• Experience in systems administration, including configuration, asset management, and support.
• Experience with incident and problem management, with the ability to resolve low- to medium-complexity issues and escalate more complex problems.
• Experience with IT service management (ITSM) processes and tools, ensuring compliance with SLAs and documentation standards.
• Ability to analyze business and technical requirements and contribute to solution development and continuous improvement.
• Proficiency in troubleshooting and technical support, delivering timely and effective resolutions to end-user issues.

Responsibilities

• Provide expert system administration guidance and technical support to align with business and customer needs.
• Manage incident resolution by logging, categorizing, prioritizing, troubleshooting, and escalating issues as necessary, ensuring timely resolution and end-user satisfaction.
• Configure, monitor, and maintain virtual machines, firewalls, VPNs, and core business applications across cloud and on-premises environments.
• Manage and maintain asset inventory, ensuring compliance with corporate policies and performing regular hardware and software maintenance.
• Collaborate with stakeholders to analyze business and technical requirements, support process improvements, and implement effective IT service management practices.
• Create and maintain technical documentation, reports, and knowledge-base articles to support operational excellence and continuous improvement.
• Identify opportunities to enhance system performance, reliability, and user experience through automation and process optimization.

Skills

System administration

Incident management

ITSM

Active Directory

Windows

macOS

Networking

Cloud technologies

Documentation

Education

Bachelor's degree in computer science or related field

Tools

Active Directory

Virtual Machines

Firewalls

VPNs

ITSM tools

Job description

Position Summary...

What you'll do...

Role Summary

The Systems Administrator, Technology Support applies advanced technical expertise to develop and execute action plans that align with business objectives and customer needs. This role is responsible for managing incident, configuration, and asset management processes while providing technical guidance and support across the organization. The position requires effective collaboration with stakeholders to identify requirements, resolve issues, and implement solutions. The successful candidate will ensure compliance with company policies, support continuous improvement initiatives, and contribute to a positive work environment by building strong relationships and demonstrating integrity, accountability, and professionalism in all responsibilities.

About the Team

The team delivers high-impact, in-person end-user support through Tech Spots, ensuring minimal downtime and sustained productivity. Team members proactively address technical issues, troubleshoot problems, and maintain IT infrastructure, including Windows and Mac workstations and Active Directory environments. By emphasizing clear communication and organizational change management, the team aligns technical services with business objectives. Collaboration and knowledge sharing foster expertise in automation and system reliability. Committed to continuous improvement, the team supports operational excellence by delivering seamless, efficient technical solutions that contribute to Walmart's mission and enhance the overall customer experience.

What You’ll Do

• Provide expert system administration guidance and technical support to ensure alignment with business and customer needs.
• Manage incident resolution by logging, categorizing, prioritizing, troubleshooting, and escalating issues as necessary, while ensuring timely resolution and end-user satisfaction.
• Configure, monitor, and maintain virtual machines, firewalls, VPNs, and core business applications across cloud and on-premises environments.
• Manage and maintain asset inventory, ensuring compliance with corporate policies and performing regular hardware and software maintenance.
• Collaborate with stakeholders to analyze business and technical requirements, support process improvements, and implement effective IT service management practices.
• Create and maintain technical documentation, reports, and knowledge-base articles to support operational excellence and continuous improvement.
• Identify opportunities to enhance system performance, reliability, and user experience through automation and process optimization.

What You’ll Bring

• Proven expertise in systems administration, including configuration, asset management, and support within complex IT environments.
• Strong experience in incident and problem management, with the ability to resolve low- to medium-complexity issues and appropriately escalating more complex problems.
• Experience with IT service management (ITSM) processes and tools, ensuring compliance with service-level agreements (SLAs) and documentation standards.
• Ability to analyze business and technical requirements and contribute to solution development and continuous improvement initiatives.
• Proficiency in troubleshooting and technical support, delivering timely and effective resolutions to end-user issues.
• Experience supporting Windows, macOS, Active Directory, networking, and cloud-based technologies.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Demonstrated commitment to integrity, accountability, ethical standards, and building collaborative relationships across teams.
• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart.
• The annual salary range for this position is $50,000.00 - $95,000.00
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include :
• - Stock

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.

Option 2: 2 years’ experience in production support, software Support, or technical support.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

805 Se Moberly Ln., Bentonville, AR 72712, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.