(USA) Store Lead (Non-Complex) - Wm

Walmart; Tallahassee (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to guide a team in delivering exceptional customer service and driving financial success. This role involves managing store operations, overseeing a diverse team, and engaging with the community to enhance Walmart's presence. The ideal candidate will have a strong background in management and a passion for fostering an inclusive workplace. With competitive pay and extensive benefits, this opportunity is perfect for those looking to make a significant impact in retail while supporting a culture of excellence and continuous improvement.

Benefits

Competitive Pay

Performance Bonuses

Health Benefits

Paid Time Off

Education Benefits

Qualifications

• 1 year of general management experience with financial accountability.
• 2 years of college or equivalent retail experience.

Responsibilities

• Directs customer service and resolves complaints within guidelines.
• Drives financial performance and manages budgets for the facility.

Skills

Customer Service

Financial Management

Team Leadership

Community Engagement

Ethics and Compliance

Education

Bachelor of Science in Business Management

Retail Experience

General Management Experience

Job description

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Below is the refined version:

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service. Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Builds relationships with associates to ensure proper feedback and answers questions or provides information to customers and associates.

Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. Creates and implements plans to improve financial performance, creates budgets to align with business needs, and analyzes economic trends and community needs for budget forecasting.

Participates in community outreach programs and encourages associates to serve as good community members by establishing and maintaining relationships with key community groups. Acts as a company representative, presenting the company's perspective to external organizations, following media guidelines, and promoting company-sponsored programs, events, and sustainability efforts.

Directs facility operations by setting service level standards, teaching and developing effective merchandise presentation, maintaining inventory levels, and ensuring safety and quality assurance standards. Provides supervision and development opportunities for management and hourly associates through hiring, training, mentoring, and performance management.

Supports company policies, procedures, mission, values, and ethics by training others and ensuring compliance. Evaluates ongoing effectiveness of plans and initiatives, seeks improvements, and supports community outreach events.

Respects individuals by building high-performing, inclusive teams, creating a workplace of belonging, and fostering a culture of support and connection. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact on stakeholders and the community.

Serves customers and members by delivering results, making data-driven decisions, and considering the needs of customers, associates, shareholders, and communities. Strives for excellence by encouraging learning, embracing change, and supporting continuous improvement.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about benefits, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, covering various educational levels and certificates, with tuition, books, and fees paid by Walmart. Eligibility requirements apply, and benefits are subject to change. For details, see One.Walmart.

Minimum Qualifications...

• 1 year of general management experience including financial accountability.
• 2 years of college; OR 1 year of retail experience and 1 year supervising 10 associates; OR 2 years of general work experience and 1 year supervising 10 associates.
• For firearm and ammunition facilities, additional certifications or background checks may be required.

Preferred Qualifications...

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience supervising 20 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

4021 Lagniappe Way, Tallahassee, FL 32317-1201, United States of America