(USA) Staff, Technology Operations

Walmart Inc.; Sunnyvale (CA); On-site; USD 117,000 - 234,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off

Live Better U

Disability benefits

Employee discounts

Military leave pay

Job summary

Walmart Inc. seeks a senior IT Operations leader to drive end-to-end Correction of Error (COE) initiatives, lead post-incident reviews, and guide problem resolution with global teams across engineering and operations.

The role requires 8+ years in IT operations with RCA and ITIL expertise, leveraging ServiceNow, Jira, Confluence, and Tableau to enable governance, reporting, and AI-driven workflow improvements for reliability and efficiency.

Qualifications

• Bachelor's degree in computer science or related field with 4 years’ experience in PM/operations.
• 6 years’ experience in project management, program management, program operations, or related area.
• Experience with ITIL and ITSM tools; ServiceNow preferred.

Responsibilities

• Drive COE and root-cause analysis for incidents, ensuring closure of critical action items to prevent recurrence.
• Execute and improve the COE process in alignment with global standards.
• Coordinate problem resolution across internal teams, vendors, and external partners.
• Deliver timely, high-quality COE reports, Post-Implementation Reviews, and known-error documentation.
• Mentor junior Problem Managers and engineers, fostering operational excellence.
• Identify opportunities to automate and optimize problem management workflows using AI and intelligent agents.
• Conduct trend analysis across teams to surface systemic issues.
• Communicate problem status and remediation progress to leadership and stakeholders.

Skills

RCA

Root Cause Analysis

Problem Management

Operational Excellence

Service Reliability

IT Operations

Vendor Management

Stakeholder Management

AI and automation

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Jira

Confluence

Tableau

Job description

Position Summary...

What you'll do...

Role summary: AsaStaffEngineerinTechnologyOperations(ProblemManagement),youwillleadend-to-endCorrectionofError(COE)/post-incidentreviewprocesses,drivingsustainableimprovementsinservicereliabilityandoperationalexcellence.Youwillfacilitatepostmorteminvestigations,ensuretimelyclosureofcriticalcorrectiveactions,andalignwithglobalstandards.LeverageenterpriseplatformssuchasServiceNow,Jira,Confluence,andTableauforgovernance,reporting,andoperationalvisibility.IdentifyopportunitiestoautomateandoptimizeProblemManagementworkflowsthroughAIapplication.Collaboratewithengineering,operations,vendor,andbusinessstakeholderstocoordinateproblemresolutionandeliminaterecurringissues.Asatechnicalleader,mentorProblemManagersandengineers.

About the team: The Global Problem Management team leads Correction of Error (COE) initiatives across Walmart, collaborating with engineering groups in the US, SAMs, and international markets. The team conducts COEs, drives preventive actions, and facilitates post-incident technical sessions with cross-functional partners including Engineering, Command Control Center, Site Reliability Engineering, and vendors. It also designs and deploys AI solutions to enhance workflows. With expertise in problem management, program management, stakeholder engagement, and process improvement, the team supports Walmart’s commitment to operational excellence and continuous improvement in technology operations.

What you'll do:

• DriveCorrectionofError(COE)androotcauseanalysisforincidents,ensuringclosureofcriticalactionitemstopreventrecurrence.
• ExecuteandimprovetheCOEprocessinalignmentwithglobalstandards.
• Coordinateproblemresolutionacrossinternalteams,vendors,andexternalpartners.
• Delivertimely,high-qualityCOEreports,Post-ImplementationReviews,andknownerrordocumentation.
• MentorjuniorProblemManagersandengineers,fosteringoperationalexcellence.
• IdentifyopportunitiestoautomateandoptimizeproblemmanagementworkflowsusingAIandintelligentagents.
• Conducttrendanalysisacrossteamstosurfacesystemicissues.
• Communicateproblemstatusandremediationprogresstoleadershipandstakeholders.

What you'll bring:

• 8+yearsofexperienceinITOperations,focusedonProblemManagement,OperationalExcellence,andServiceReliability.
• ProvenexpertiseinRootCauseAnalysis(RCA),post-incidentreviews,andcorrectiveactionmanagement.
• Strongunderstandingofcloudplatforms,ITinfrastructure,anddistributedsystems,includingAzureand/orGCP.
• Hands-onexperiencewithProblem,Incident,andChangeManagementusingServiceNoworequivalentITSMtools.
• Experiencewithdataanalysis,reporting,andoperationalinsightsusingTableau/AI-poweredanalytics.
• Demonstratedabilitytoidentifytrends,uncoversystemicissues,anddrivecontinuousimprovement.
• Strongproblem-solving,stakeholdermanagement,conflictresolution,andvendormanagementskills.
• WorkingknowledgeofITIL;certificationpreferredbutnotrequired.ExperienceleveragingAIandautomationtooptimizeworkflows.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You Will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

Sunnyvale, California US-11657: The annual salary range for this position is $117,000.00 - $234,000.00

Bentonville, Arkansas US-09050: The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.

Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.