(USA) Staff, Technology Operations

StartupNWA; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Stock

Job summary

Walmart in Bentonville, AR, seeks a Senior Manager of Technology Operations to lead high-priority opportunities that improve customer experience and fulfillment-network performance. You will translate insights into clear recommendations and drive measurable results across Product, Engineering, Operations, Finance, and Strategy.

You’ll conduct root-cause analyses, develop executive narratives, and align partners on priorities, ownership, and milestones while supporting peak readiness and

Qualifications

• Bachelor’s degree in CS/IS/Engineering/Business or related field and 4 years’ experience in project/program management, program operations, or related area.
• 6 years’ experience in project management, program management, program operations, or related area.

Responsibilities

• Analyze customer, operational, technical, and financial data to explain changes in access, promise, volume flow, service, capacity, and cost.
• Lead root-cause analysis, scenario evaluation, and business cases to identify high-value opportunities and recommend action.
• Develop performance metrics, tools, and executive narratives that surface risks, trade-offs, and opportunities.
• Align cross-functional partners on priorities, readiness, owners, and milestones; drive initiatives through implementation and measurement.
• Evaluate network and asset changes, support peak readiness, and confirm solutions deliver sustained results.

Skills

SQL

BI

Structured problem-solving

Financial acumen

Influence without authority

Education

Bachelor's degree (CS/IS/Engineering/Business)

Master’s degree (preferred)

Tools

SQL

BI tools

Job description

Role Summary

The (USA) Senior Manager, Technology Operations leads complex, high-priority opportunities that improve customer experience and fulfillment-network performance. This role uses rigorous analysis to explain changes in customer access, speed, promise, volume, and cost; identify root causes and high-value opportunities; and translate insight into clear recommendations. The Senior Manager aligns Product, Engineering, Operations, Finance, and Strategy on trade-offs, plans, and accountability, then drives implementation through sustained, measurable results. Success requires strategic thinking, strong supply-chain analytics, executive communication, and influence without direct authority.

About the Team

The Network Performance & Orchestration team explains how Walmart’s fulfillment network is performing and mobilizes the enterprise to improve it. We identify the drivers of customer access, delivery speed and promise, volume flow, capacity, service, and cost, then translate insights into clear actions and measurable results. The team sets direction for speed execution, evaluates network and asset changes, and strengthens readiness for peak. We partner across Product, Engineering, Data Science, Finance, Merchandising, Stores, Fulfillment Centers, Last Mile, Transportation, and Strategy to improve customer outcomes while balancing speed, assortment, cost, and operational feasibility.

What You’ll Do

• Analyze customer, operational, technical, and financial data to explain changes in access, promise, volume flow, service, capacity, and cost.
• Lead root-cause analysis, scenario evaluation, and business cases to identify high-value opportunities and recommend action.
• Develop performance metrics, tools, and executive narratives that surface risks, trade-offs, and opportunities.
• Align cross-functional partners on priorities, readiness, owners, and milestones; drive initiatives through implementation and measurement.
• Evaluate network and asset changes, support peak readiness, and confirm solutions deliver sustained results.

What You’ll Bring

• Experience using SQL, BI, or similar tools to analyze complex data and explain business performance.
• Strong structured problem-solving and financial acumen; able to identify root causes, assess trade-offs, and size opportunities.
• Experience in eCommerce, fulfillment, supply chain, or another complex operating environment.
• Ability to translate analysis into concise executive narratives and clear recommendations.
• Proven ability to influence senior leaders and cross-functional teams, lead ambiguous initiatives, and drive measurable results.

Benefits and Compensation

The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. For information about benefits and eligibility, see One.Walmart.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
• Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.