(USA) Senior Specialist Technician, Technology Support

Walmart; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Specialist Technician to enhance their IT team. This role involves hands-on support for both local and remote employees, ensuring smooth operations through effective communication and technical assistance. You'll work with cutting-edge technology, optimizing hardware productivity and collaborating with various teams. The company offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage and educational support. If you're a self-starter with a passion for technology and teamwork, this is the perfect opportunity to advance your career.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Benefits

Qualifications

• Advanced understanding of Windows and macOS with over a year of support experience.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Level 1 and Level 2 support to users through Email, Chat, or Phone.
• Assist with testing and deploying new hardware and software.

Skills

Windows Support

macOS Support

Technical Communication

Ticketing Systems (Jira, ServiceNow)

Command Prompt

PowerShell

Active Directory

Education

High School Diploma or Equivalent

Tools

Jira

ServiceNow

Office 365 Admin Center

Company Portal

ManageEngine

Job description

Position Summary...

Join Walmart/VIZIO and take your career to the next level!

VIZIO’s Information Technology team is seeking a Senior Specialist Technician to join their growing team. The successful candidate will work with cutting-edge technology that facilitates productivity, security, and collaboration at VIZIO. The Senior Specialist Technician will report to the Supervisor, Deskside Services, providing hands-on support to employees locally and remotely across the company.

What you'll do...

• Support onboarding of employees during weekly New Hire Orientation and collaborate with other SSTs for rotational weekend support.
• Communicate via Email, MS Teams, and Slack; provision PC, Mac, and Linux hardware for new employees.
• Provide Level 1 and Level 2 support to local and company-wide users through Email, Chat, or Phone, adhering to SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deploying new hardware, software, and OS.
• Support Video Conferencing Systems and work with senior team members and leadership to optimize hardware productivity.
• Manage inventory and stock levels for IT assets at your local office.
• Coordinate with the office manager on building access and maintenance of IT equipment.
• Occasional travel to other U.S. offices may be required; other tasks may be assigned by team leadership.

What You'll Bring:

• High school diploma or equivalent; advanced understanding of supported Windows and macOS versions with over a year of support experience.
• At least one year of related work experience.
• Self-starter in fast-paced environments; team player with a 'no task is too small' mindset.
• Ability to explain technical issues to non-technical users and collaborate with developers for solutions and root cause analysis.
• Experience with ticketing systems such as Jira and ServiceNow, and Office 365 Admin Center.
• Basic knowledge of Command Prompt, PowerShell, Terminal; solid foundation in Windows and macOS imaging.
• Knowledge of self-service software installation tools like Company Portal and ManageEngine; understanding of Active Directory tools.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For details, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program covering tuition, books, and fees for various educational levels and certifications.

The hourly wage range for this position is $30.00-$59.00, with potential premiums based on specific circumstances.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Optional qualifications include experience in Distribution Center Management, Help Desk, IT, hardware/software installation, investigations, mainframe tech, workforce management, Microsoft Office, Project Management, and creating accessible digital experiences following WCAG 2.2 AA standards. Certifications like CCNA are valued.

Primary Location...

180 Montgomery St, San Francisco, CA 94104-4230, United States of America