(USA) Senior, Software Engineer - Back End

Walmart Inc.; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Paid time off

Health plans

Job summary

Walmart Inc. in Bentonville, AR is seeking an Operational Lead to join the Global Integrated Fulfillment Production Support team. The role requires ownership of L2/L3 support for online fulfillment systems, with on-call rotations and a focus on high availability and rapid recovery.

You will collaborate with product, engineering, and operations to reduce incidents, automate processes, and improve end-to-end reliability across orders, inventory, and last-mile delivery. On-site only.

Qualifications

• 8–10+ years of software engineering with strong exposure to production support / SRE / DevOps environments.
• Proven experience supporting high-scale, customer-facing applications, preferably in eCommerce or fulfillment domains.
• Hands‑on expertise in incident management, RCA, and production troubleshooting.
• Strong coding skills with the ability to debug and fix issues at source code level.

Responsibilities

• Own L2/L3 production support for online fulfillment systems, including order management, pickup, and delivery workflows.
• Act as the technical escalation point for critical incidents, driving resolution with urgency and clear stakeholder communication.
• Perform deep root cause analysis (RCA) and partner with engineering teams to implement permanent fixes.
• Analyze production issues at code, infrastructure, and data levels to identify failure patterns and systemic gaps.
• Build and enhance monitoring, alerting, and observability solutions to detect issues before customer impact.

Skills

Java

Python

Spring Boot

Microservices

Kafka

Azure

Docker

Kubernetes

NoSQL

SQL

RCA

Incident management

SRE

DevOps

Tools

Splunk

Dynatrace

CI/CD

Git

Job description

Position Summary

We are looking for Operational Lead who will be required to solve critical problems for Global Integrated Fulfillment application Production Support function. This Global Integrated Fulfillment function provides software solutions to Walmart associates for Picking and Dispense while serving our customers across chain of stores. This role would be part of a team with rotational shifts in order to provide 24/7 support.

What you’ll do

Immigration sponsorship is not available for this role. Applicants must be authorized to work for any employer in the United States without current or future visa sponsorship. This is a full-time, onsite role at our Bentonville, AR office. This position is not eligible for remote work.

• Ensure high availability of fulfillment systems supporting pickup and delivery
• Reduce order failures, delays, and customer-impacting issues
• Improve operational efficiency through automation and proactive monitoring
• Enable seamless coordination between systems handling orders, inventory, and last-mile delivery
• Own L2/L3 production support for online fulfillment systems, including order management, pickup, and delivery workflows
• Act as the technical escalation point for critical incidents, driving resolution with urgency and clear stakeholder communication
• Perform deep root cause analysis (RCA) and partner with engineering teams to implement permanent fixes
• Analyze production issues at code, infrastructure, and data levels to identify failure patterns and systemic gaps
• Build and enhance monitoring, alerting, and observability solutions to detect issues before customer impact
• Design and develop automation tools and scripts to reduce manual intervention and improve operational efficiency
• Support high-availability systems, ensuring minimal downtime and rapid recovery (low MTTR)
• Participate in on-call rotations and handle high-severity incidents in a fast-paced environment
• Collaborate with product, engineering, and operations teams to improve end-to-end fulfillment reliability and customer experience
• Support production releases, including code deployments, configuration changes, and validation in production and staging environments
• Maintain and continuously improve runbooks, knowledge base, and support documentation
• Drive continuous improvement initiatives to reduce incident volume and improve system resilience
• Contribute to architecture and design discussions, especially around reliability, scalability, and supportability

What you’ll bring

Strong problem-solving skills with the ability to debug complex distributed systems under pressure. Ability to anticipate failure scenarios and proactively implement preventive solutions. Excellent communication skills to work effectively with cross-functional and global teams. High ownership mindset with the ability to balance support and development responsibilities. Strong focus on customer experience, system uptime, and operational excellence. 8–10+ years of experience in software engineering with strong exposure to production support / SRE / DevOps environments. Proven experience supporting high-scale, customer-facing applications, preferably in eCommerce or fulfillment domains. Hands‑on expertise in incident management, RCA, and production troubleshooting. Strong coding skills with the ability to debug and fix issues at source code level. Experience working in agile, fast-paced, and globally distributed teams.

Technical Skills & Technologies

Backend & Application Development

• Strong programming skills in Java (preferred) or Python
• Experience with Spring Boot/microservices architecture

Cloud & Infrastructure

• Cloud platforms (Microsoft Azure preferred)
• Containers (Docker) and orchestration (Kubernetes)

Data & Messaging

• Messaging systems (Kafka)

Database Skills

• Strong database skills (MSSQL, SQL queries, stored procedures)
• Experience with NoSQL databases (e.g., Azure Cosmos DB, key-value stores)

Monitoring & Observability

• Hands‑on experience with Splunk, Dynatrace, or similar APM tools
• Expertise in logging, tracing, and alerting frameworks

Networking & Systems

• Solid understanding of TCP/IP, HTTP, DNS, load balancing, distributed systems

Automation & Tools

• Experience building automation scripts/tools to improve operational efficiency
• Familiarity with CI/CD pipelines and release management processes

Nice to Have

• Experience in Online Fulfillment / Retail / Last-Mile Delivery systems
• Knowledge of order lifecycle systems, inventory, and dispatch optimization
• Exposure to SRE principles (SLIs, SLOs, error budgets)
• Experience with chaos engineering or resilience testing

Benefits

• Beyond our great compensation package, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Total salary range: $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Stock
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Primary Location

2608 Se J St, Bentonville, AR 72716-3724, United States of America

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates. Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.